Data/Information Management Analyst

1 week ago


Bengaluru, Karnataka, India Citi Full time ₹ 5,00,000 - ₹ 12,00,000 per year
Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Who we are

With Citi's Analytics & Information Management (AIM) group, you will do meaningful work from Day 1. Our collaborative and respectful culture lets people grow and make a difference in one of the world's leading Financial Services Organizations. The purpose of the group is to use Citi's data assets to analyze information and create actionable intelligence for our business leaders. We value what makes you unique so that you have opportunity to shine. You also get the opportunity to work with the best minds and top leaders in the analytics space.

What the role is

The role of Officer – Data Management/Information Analyst will be part of AIM team based out of Bengaluru, India supporting the Global Workforce Optimization unit.

The GWFO team supports capacity planning across the organization. The primary responsibility of the GWFO team is to forecast future demand (Inbound /Outbound Call Volume, back-office process volume, etc.) and the capacity required to fulfill the demand. It also includes forecasting short-term demand (daily/ hourly) and scheduling the agent accordingly. The GWFO team is also responsible for collaborating with multiple stakeholders and coming up with optimal hiring plans to ensure adequate capacity as well as optimize the operational budget.

In this role, you will work along a highly talented team of analyst to build data solutions to track key business metrics and support the workforce optimization activities.

You will be responsible for understanding and mapping out the data landscape for current and new businesses that are onboarded by GWFO and design the data store and pipes needed to provide for capacity planning, reporting and analytics, as well as real-time monitoring. You would work very closely with GWFO's technology partners in getting these solutions implemented in a compliant environment.

Who you are

Data Driven. A proven track record of enabling decision making and problem solving with data. Conceptual thinking skills must be complemented by a strong quantitative orientation and data driven approach.

Excellent Problem Solver. You are a critical thinker, able to ask right questions, make sense of a situation and come up with intelligent solutions.

Strong Team Player. You build a trusted relationships with your team members. You are ready to offer unconditional assistance, will listen, share knowledge, and are always ready to provide support as needed.

Strong Communicator. You can communicate verbally and through written communication with clarity and can structure and present your work to your partners & leadership.

Clear Results Orientation. You display a keen focus on achieving both short and long-term goals and have experience driving and executing an agenda in a demanding and fast-paced environment, with an eye on risks & controls.

Innovative. You are always challenging yourself and your team to find better and faster ways of doing things.

What you do

Data Exploration. Understand underlying data sources by dwelling into multiple platforms scattered across the organization. You do what it takes to gather information by connecting with people across business teams and technology.

Build Data Assets. You have a strong data design background and are capable of developing and building multi-dimensional data assets and pipes that captures abundant information about various line of business.

Process & Controls Orientation. You develop strong processes, and indestructible controls to address risk and seek to propagate that culture to become the core value of your team.

Dashboarding and Visualization. You develop insightful, visually compelling and engaging dashboards that supports decision making and drive adoption.

Flawless Execution. You manage and sequence delivery of reporting and data needs by actively managing requests against available bandwidth and identify opportunities for improved productivity.

Be an Enabler. You support your team and help them accomplish their goals with empathy. You act as a facilitator and remove blockers and create a positive atmosphere for then to be innovative and productive at work.

Qualifications

  • Must have 3+ years of work experience largely in the Data Management / engineering space.
  • Must have expertise working with SQL.
  • Must have expertise working with PySpark/Python for data extraction and deep dive activities
  • Prior experience in an Operations role is desirable
  • Good to have working experience on MS Office Package (Excel, Outlook, PowerPoint, etc. with VBA) and/or BI Visualization tools like Tableau is a plus.

-

Job Family Group:

Decision Management

-

Job Family:

Data/Information Management

-

Time Type:

Full time

-

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.


  • Data Analyst

    22 hours ago


    Bengaluru, Karnataka, India NTT DATA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role SummaryWe are seeking a highly motivated and experienced Data Analyst to join our team. In this role, you will be responsible for translating complex data into actionable insights that inform and drive key business decisions across various departments. Your expertise will be crucial in designing, executing, and presenting advanced analytics to identify...


  • Bengaluru, Karnataka, India Citi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Data/Information Mgt Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...

  • Senior Data Analyst

    23 hours ago


    Bengaluru, Karnataka, India NTT DATA Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Req ID: 338633NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Data Analyst (HRIS) to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job Duties: Key...


  • Bengaluru, Karnataka, India NTT DATA Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Information...


  • Bengaluru, Karnataka, India Citi Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Data/Information Mgt Analyst 2 is a developing professional...

  • Business Analyst

    6 days ago


    Bengaluru, Karnataka, India NTT DATA Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Req ID: 341801NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Analyst - TV & Entertainment Domain to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job Title...

  • Test Analyst

    1 week ago


    Bengaluru, Karnataka, India NTT DATA Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Req ID: 341389NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Test Analyst (Manual/Automation) in deposit systems to join our team in Bangalore, Karnātaka (IN-KA), India (IN). We...

  • Test Analyst

    6 days ago


    Bengaluru, Karnataka, India NTT DATA Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Req ID: 341392NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Test Analyst (Manual/Automation)-deposit systems to join our team in Bangalore, Karnātaka (IN-KA), India (IN). We are...


  • Bengaluru, Karnataka, India NTT Data Full time

    Job DescriptionNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Business Process Analyst to join our team in Bengaluru, Karntaka (IN-KA), India (IN).Business AnalystRole Overview:We...


  • Bengaluru, Karnataka, India NTT DATA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Req ID: 339785NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Process Analyst to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).Business AnalystRole Overview: ...