Customer Support Associate(only female )

2 weeks ago

Remote, India Beutics Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job description

Position: Customer Support Executive [Female]

Duty Time: 10 hours per day

Salary: Fixed ₹20,000 per month (based on experience)

Location: Work from home

Key Responsibilities:

Customer Interaction & Support:

  • Respond promptly to customer inquiries via phone, email, chat, or social media.
  • Understand customer needs and provide appropriate solutions.
  • Communicate effectively to resolve complaints and provide product/service information.
  • Maintain accurate records of customer interactions and transactions.

Troubleshooting & Problem Solving:

  • Diagnose and resolve technical issues or service-related problems.
  • Provide guidance on product setup and usage.
  • Escalate unresolved issues to appropriate internal teams.

Documentation & Reporting:

  • Document customer interactions and maintain comprehensive case records.
  • Prepare and present reports on customer support activities and trends.
  • Monitor key performance indicators (KPIs) such as resolution time and customer satisfaction scores.

Training & Development:

  • Assist in training new support staff on company policies and product knowledge.
  • Stay updated with new product features and industry trends.
  • Participate in continuous training sessions to enhance skills.

Policy Adherence:

  • Ensure all customer interactions comply with company policies and standards.
  • Uphold data privacy regulations and safeguard customer information.

Requirements:

  • Education: Bachelor's degree preferred.
  • Experience: Minimum 2 years in customer support or a customer-facing role.
  • Skills:
  • Strong communication and interpersonal skills.
  • Ability to remain calm under pressure and handle challenging situations.
  • Proficiency with CRM software and other customer service tools.

Shifts:

  • Candidates must be flexible to work in morning and evening shifts as per business needs.

Perks and Benefits:

  • Fixed salary based on experience.
  • Work-from-home flexibility.
  • Leadership role with career growth opportunities.

Application Process:

Interested candidates should submit their resumes along with a cover letter highlighting their relevant experience or please share your CV to HR whatsapp

Job Type: Full-time

Pay: ₹20,000.00 per month

Benefits:

  • Work from home

Schedule:

  • Rotational shift

Job Type: Full-time

Supplemental Pay:

  • Commission pay

Job Type: Full-time

Pay: ₹20,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • Do you have laptop?
  • Do you have Wifi ?
  • Are you willing to work 10 hours shift?
  • How many years experience you have in this field?

Work Location: Remote

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