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Operations Trainer

2 weeks ago

Panchkula, Haryana, India DTDC Express Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key responsibilities of Regional L&D Specialist are

Training Program Development:

  1. Collaborate with Corporate L&D team & Zonal L&D Team to adapt and localize training materials for the specific region.
  2. Design training programs, modules, and materials that address regional needs and cultural considerations.

Training Delivery & Measurables:

  1. Conduct in-person and virtual training sessions for employees and teams within the region.
  2. Deliver a variety of training methods, including workshops, presentations, on-the-job training, and eLearning.
  3. Connect training outcomes to Key performance indicators, relevant to the Business such as Increasing Operational efficiency, Reducing error, Improving Customer satisfaction & Increasing Sales.
  4. Assess impact of training on employee engagement & performance on E-Learning Platforms.

Needs Assessment:

  1. Assess the specific learning and development needs of the region by working with Regional Business Head and HR.
  2. Customize training programs based on the identified needs.

Localized Content Creation:

  1. Create or adapt training content, materials, and resources that are relevant to the region, including language and cultural considerations.

Feedback and Evaluation:

  1. Collect feedback from participants to continually improve training content and delivery methods.
  2. Evaluate the effectiveness of training programs and their impact on employee performance.

Compliance and Regulations:

  1. Ensure that training programs align with regional compliance, legal, and regulatory requirements.
  2. Keep abreast of changes in regional laws and regulations that affect training

Coordination and Logistics:

  1. Manage logistics for training sessions, including scheduling, venue selection, and materials distribution.
  2. Coordinate with local trainers or facilitators as needed.

Reporting and Documentation:

  1. Maintain accurate records of training activities and participant performance.
  2. Generate and submit reports on training outcomes and regional training needs.
  3. Attending Monthly MBRs for creation of Action plans