Hiring For International Voice Process

2 weeks ago

Noida, Uttar Pradesh, India NLB Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Role & responsibilities

Key Responsibilities:


•       Make outbound calls to US-based insurance

companies/patients/Helpdesk as per process requirements.

•       Engage customers in meaningful conversations to promote

products/services or gather required information.

•    Achieve daily/weekly/monthly Targets and conversion targets.

•     Handle objections professionally and escalate complex issues when

necessary.

•   Collaborate with team leads and quality analysts to improve call

quality and performance.

•   Ensure compliance with company policies and US calling regulations

_____ 

Required Skills & Qualifications:


•   Bachelors degree or equivalent.

• 1-4 years of experience in outbound calling,  for US clients.

•  Open to Work from Office

• Excellent verbal communication and interpersonal skills.

• Familiarity with CRM tools and call centre software.

•  Open to work night shifts and adapt to US time zones.

•   Goal-oriented with a positive attitude and strong work ethic.

Knowledge of US culture and customer behaviour

5 days working and 2 rotational offs

shift is rotaional

Both ways cab facility

Rotational shifts

Location is NOida sector 135

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