Field Operations Specialist-Pune

2 days ago

Pune, Maharashtra, India Ecolibrium Full time ₹ 1,93,000 - ₹ 5,00,000 per year

We are seeking a highly organized and detail-oriented individual to join our team as a Specialist – Field Operations.

Role Purpose:

  • Handling the customers
  • Ensure customer satisfaction
  • Execution of projects and issue resolution
  • Adhering to service SLA and resolutions on time
  • Upscaling of existing customers

Responsibilities:

  • Planning for installations and service
  • Ensure quality work in installation and service
  • Ensuring minimum bench time
  • Use the bench time for other productive work which will improve the company revenue and image
  • Proper coordination with the clients
  • To be in regular touch with the existing customers and ensure they are kept excited throughout the year

-Ensure regular visit all the customers as may be required, even without complaints / service

requirements

-Proactive actions to ensure trouble free operation of the platform, sending reports in

identified cases, information to customers in case of down time etc.

-Ensure positive feed back from the customers, 90% of the customers should rate Ecolibrium

high in the CSAT / NPS scores

-Identification of asset CBMs and Use Cases in existing customers to increase the revenue

-Identify additional opportunities for increase in nodes

-Identify competitors on the site and inform to the product team

  • CBM, NZC, Sustainability etc. in existing customers to enhance the revenue
  • Develop a strong bond with the different teams of the company like supply chain, sales, product etc. to ensure

Role Outline:

  • Ownership of the existing customers and get involved in all actions to bring everything to logical conclusions
  • Regular meetings with the customers to ascertain smooth operation of the platform
  • Regular reports to customers, as many as possible, on the health of the platform as well as reasons for issues
  • Discussions with customers to understand their pain points so that solutions can be designed
  • Identify the product gaps and report to product teams so that additional revenue generation possible by plugging the gaps
  • Keep a watch on the market and competition so that inputs can be given to the product team and management on market developments

Qualification:

  • Experience of 5 - 7 years
  • Have knowledge of data communication systems / processes and IoT gateways
  • Have basic understanding of Energy Management / industrial processes / utility systems
  • Have knowledge of software platforms / BMS / Cloud architecture
  • Have knowledge of communication networking, establishing connectivity with various gateways, BMS, other platforms etc.

Job Types: Full-time, Permanent

Pay: ₹193, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Experience:

  • Field service: 5 years (Preferred)

Location:

  • Pune, Maharashtra (Preferred)

Work Location: In person

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