Deputy Manager-OTC Billing

Who we are?

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

Please visit and follow Johnson Controls LinkedIn for recent exciting activities.

Why JCI:

Asia-Pacific LinkedIn:

Career: The Power Behind Your Mission

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What will you do?

• Prepare and run daily team briefings/weekly team meetings
• Plan team capacity, assign team work accordingly and address proactively potential bottlenecks, backlogs for Billing / Credit and Refund process
• Coach team members and ensure they receive orientation and appropriate development opportunities
• Conduct weekly review of invoices pending for submission for team members and escalate to respective departments for resolution
• Support team on creating and maintaining process documentation in standard format
• Ensure accuracy and timely delivery of all reports shared by team with stakeholders
• Ensure adherence to internal and external guidelines as well as to a standardized process landscape
• Contribute ideas and actions towards continuous improvement of process within area of influence
• Acting as a Billing Subject Matter Expert on projects / initiatives that could impact the end-to-end billing and dispute process.
• Liaise and influence business on issues of business performance related to revenue assurance across Sales, Operations, IT/Technology, Legal, and Finance teams.
• Lead the calls and forums as agreed with Sales,, Customer, and Business Managers, as well as the collection team
• Adhere to JCI Policies & Procedures, which includes SOX compliance

Skill Set:

• Expertise in Core AR knowledge with strong analytical skills
• Ability to work in a high-pressure, fast-moving, and challenging environment
• Team handling experience
• Ability to work effectively under critical deadlines
• Capability to analyze issues and apply resources to achieve workable solutions
• Organized and detail-oriented

What we look for?

• Bachelor's/master's degree in accounting, Business, or Finance required, other disciplines considered with relevant experience
• 7-10 years of work experience with a minimum experience of 5 years in OTC Billing, Dispute and escalation Management
• Team Handling experience will be an advantage
• Strong Analytical and data management skills
• Ability to handle complex situations and resolve difficult or non-routine issues/escalations.
• Strong Business Process documentation skills.
• Desired work experience in SAP, ServiceMAX, different customer portal.
• English proficiency required: written and verbal communication.

Please read following eligibility conditions :

• Have been in your position for not less than 12 months.
• FY24 Performance should be minimum "Consistently Meets Expectations" or higher
• Employees on active warning letters and in PIP for last 6 months are not eligible to apply
• Employees with required education/qualification background can only apply which meets the job description
• Upon selection in one IJP, employee will not be considered for another role and application will cease to exist
• Applicants undergoing company sponsored certification program are not eligible to apply
• Fresh graduates/postgraduates during their training period are not allowed to apply.

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.