Support Engineer 2

2 days ago


Bengaluru, Karnataka, India Blue Yonder Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Scope
Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.

Needs to work with cross functional teams including Product Development, Consulting and Support services.

Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our Current Technical Environment
Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization

Cloud Architecture: MS Azure

Frameworks/Others: PL/SQL, RDBMS

What You'll Do
Understand the implemented solution/ products

Analyze the issues, identify Root cause and find the permanent solution to any problem

Adheres to SLA based on the severity of the customer cases.

Complete the product certification courses assigned.

Document the learning and building the knowledge content

Provide early visibility and mitigation to technical challenges through the journey.

Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers

Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer

Should collaborate with Solution/Technical architect(s) to stabilize the system

Enhance/Change the design based on new business requirements by the customer

Single Point of contact for all customer requests for the designated solution

Manage/Support new roll outs/deployments and handle change requests/enhancements

To improve various KPIs for the customer

What We Are Looking For
Bachelor's degree minimum 3 to 5 years of experience in Product Support / Implementation support.

Skill set and availability requirements as per the organization's needs

Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.

Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required

Deep understanding of Customer business and processes

Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex

Knowledge in performance tuning techniques is added advantage.

Understanding and experience with the technical requirements for the product line assigned.

Understanding of various technical platforms and infrastructures.

Understands Blue Yonder's product suite so as to convey relationships and touch-points to the customer.

Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


  • Cloud Engineer

    1 week ago


    Bengaluru, Karnataka, India Tek Support Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Cloud EngineerExperience Required:10+ YearsLocation:RemotePosition Overview:We are seeking a highly experienced Cloud Engineer Trainer with over a decade of expertise in designing, implementing, and optimizing cloud infrastructure. The role requires strong proficiency in cloud platforms, automation, security, and scalability, with the ability to...


  • Bengaluru, Karnataka, India Amadeus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job TitleProduct Support Engineer 2Summary of the RoleWe're looking for a Customer Support Specialist to join our Global Customer Care team, supporting Amadeus Airline customers across a range of products and solutions. You'll be responsible for resolving functional and technical incidents, enhancing knowledge resources, and collaborating with internal teams...


  • Bengaluru, Karnataka, India Blue Yonder Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Blue Yonder TitleSr Support Engineer (Cloud Applications/ SaaS)Other Comparable TitlesFunctional Analyst, Functional Support Analyst, Support AnalystOverviewLeading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work"Seeking an astute individual that has a strong Supply Chain/Warehouse domain...

  • Support Engineer 2

    7 days ago


    Bengaluru, Karnataka, India Blue Yonder Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Scope:Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.Needs to work with cross functional teams including Product Development, Consulting and Support services.Provides technical and non-technical support during the Steady state period. Provides...


  • Bengaluru, Karnataka, India Dell Full time

    Technical Support Engineer At Dell Technologies world-class service doesn t end when a customer purchases our innovative products Our Technical Support team is there for them whenever they need help - by phone or email online and on social media No matter how complex the challenge we rise to it We answer questions about the installation operation ...

  • Engineer 2

    5 days ago


    Bengaluru, Karnataka, India Bread Financial Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    **Every career journey is personal. That's why we empower you with the tools and support to create your own success story.*Be challenged. Be heard. Be valued. Be you ... be here.*Job SummaryThe service engineer uses code to create APIs and/or microservices to connect core platforms to experiences. An engineer is responsible for understanding business...


  • Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time US$ 90,000 - US$ 1,20,000 per year

    We are seeking a dedicatedMSP Production Support Engineerto join our team. This role involves ensuring the stability, performance, and continuous availability of Managed Services Platform (MSP) applications and production systems.Roles & Responsibilities:Provide end-to-end production support for MSP applications, ensuring uptime and system stability.Monitor,...


  • Bengaluru, Karnataka, India expEDIum Full time

    Summary: As a Production Support Engineer you will be required to learn iTech's expEDIum Suite of healthcare products within a reasonable period. Support is provided using email and online web tools at this time and possibly using online chat and phone in the future.This position requires well rounded product support experience of 2 to 3 years. Further it...


  • Bengaluru, Karnataka, India expEDIum Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Summary: As a Production Support Engineer you will be required to learn iTech's expEDIum Suite of healthcare products within a reasonable period. Support is provided using email and online web tools at this time and possibly using online chat and phone in the future.This position requires well rounded product support experience of 2 to 3 years. Further it...

  • Support Engineer 2

    6 days ago


    Bengaluru, Karnataka, India Blue Yonder Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Scope:Deliver flawless application support to Blue Yonder customers by resolving complex solution issues.Drive resolution of escalated and complex solution issues in collaboration with multiple Blue Yonder and customer stakeholders.Deepen competency on end-to-end solution architecture and relevant SaaS tools OR business processes and industry domain.Own...