Senior Executive
3 days ago
Objective of the role:
To enhance customer satisfaction by effectively managing post-sale relationships, promptly addressing inquiries and concerns, and ensuring seamless onboarding processes.
Position/Designation: Senior Executive - Customer Service
Department: CRM
Qualification Required: Graduate
Roles & Responsibilities:
- Serve as the primary point of contact for customers post-sale and ensure timely and effective communication.
- Manage and update client data on CRM platforms Salesforce etc.
- Handle customer queries, complaints, and service requests promptly and professionally.
- Coordinate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
- Ensure customer onboarding and documentation processes are smooth and compliant.
- Contribute to customer-centric process enhancements and experience initiatives.
- Monitor, measure, and improve Customer Satisfaction (CSAT) scores to meet organizational goals.
Competencies Required:
- Advanced Communication
- Customer Orientation
- Relationship Building
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