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Sr. Principal Observability and Reliability Tooling Engineer

2 weeks ago

Pune, Maharashtra, India UKG Full time US$ 1,50,000 - US$ 2,00,000 per year

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you.

Site Reliability Engineers at UKG are team members that have a breadth of knowledge encompassing all aspects of service delivery. They develop software solutions to enhance, harden and support our service delivery processes. This can include building and managing CI/CD deployment pipelines, automated testing, capacity planning, performance analysis, monitoring, alerting, chaos engineering and auto remediation.

Site Reliability Engineers must have a passion for learning and evolving with current technology trends. They strive to innovate and are relentless in their pursuit of a flawless customer experience. They have an automate everything mindset, helping us bring value to our customers by deploying services with incredible speed, consistency and availability.

Primary/Essential Duties and Key Responsibilities:

  • Proficient in Splunk/ELK, and Datadog.
  • Experience with observability tools such as Prometheus/InfluxDB, and Grafana.
  • Possesses strong knowledge of at least one scripting language such as Python, Bash, Powershell or any other relevant languages.
  • Design, develop, and maintain observability tools and infrastructure.
  • Collaborate with other teams to ensure observability best practices are followed.
  • Develop and maintain dashboards and alerts for monitoring system health.
  • Troubleshoot and resolve issues related to observability tools and infrastructure.
  • Engage in and improve the lifecycle of services from conception to EOL, includingsystem design consulting, and capacity planning
  • Define and implement standards and best practices related toSystem Architecture, Service delivery, metrics and the automation of operational tasks
  • Support services, product & engineering teams by providing common tooling and frameworks to deliver increased availability and improved incident response.
  • Improve system performance, application delivery and efficiency through automation, process refinement, postmortem reviews, and in-depth configuration analysis
  • Collaborate closely with engineering professionals within the organization to deliver reliable services
  • Identify and eliminate operational toil by treating operational challenges as a software engineering problem
  • Actively participate in incident response, including on-call responsibilities
  • Partner with stakeholders to influence and help drive the best possible technical and business outcomes
  • Guide junior team members and serve as a champion for Site Reliability Engineering
  • Engineering degree, or a related technical discipline, and 10+years of experience in SRE.
  • Experience coding in higher-level languages (e.g., Python, Javascript, C++, or Java)
  • Knowledge of Cloud based applications & Containerization Technologies
  • Demonstrated understanding of best practices in metric generation and collection, log aggregation pipelines, time-series databases, and distributed tracing
  • Ability to analyze current technology utilized and engineering practices within the company and develop steps and processes to improve and expand upon them
  • Working experience with industry standards like Terraform, Ansible.
  • (Experience, Education, Certification, License and Training)
  • Must have hands-on experience working within Engineering or Cloud.
  • Experience with public cloud platforms (e.g. GCP, AWS, Azure)
  • Experience in configuration and maintenance of applications & systems
  • infrastructure. Experience with distributed system design and architecture
  • Experience building and managing CI/CD Pipelines

    Where were going

    UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow

    UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

    Disability Accommodation

    For individuals with disabilities that need additional assistance at any point in the application and interview process, please email