Spa Manager

7 days ago

Bengaluru, Karnataka, India Odespa wellness Full time ₹ 25,000 - ₹ 37,000 per year

Job description:

Job Title: Spa Manager

Location: ODE Spa Wellness Outlet

Reports To: Area Manager / Group Operations Head

Job Purpose:

To oversee the daily operations of the spa, ensuring exceptional service delivery, team performance, and revenue growth through achievement of monthly and quarterly sales targets. The Spa Manager plays a pivotal role in driving customer satisfaction, maintaining operational standards, and leading the team towards consistent performance.

Key Responsibilities:1. Spa Operations & Guest Experience

  • Ensure smooth day-to-day operations of the spa outlet.
  • Supervise therapy sessions, hygiene standards, ambiance, and customer service quality.
  • Monitor and maintain spa facility cleanliness and equipment.
  • Handle guest feedback and resolve complaints promptly and professionally.

2. Team Leadership & Management

  • Lead, motivate, and manage therapists, front desk, and housekeeping staff.
  • Conduct regular team meetings, briefings, and one-on-one coaching sessions.
  • Monitor staff schedules, leave, attendance, and productivity.
  • Oversee training and development programs to enhance service quality and product knowledge.

3. Sales & Revenue Generation

  • Achieve monthly and quarterly spa sales targets (services, memberships, and retail products).
  • Drive upselling and cross-selling of treatments and wellness products.
  • Analyze sales reports and implement strategies to improve performance.
  • Collaborate with the marketing team for promotions, events, and local outreach.

4. Customer Relationship Management

  • Build strong relationships with clients to increase retention and referrals.
  • Maintain a CRM database to track client visits, preferences, and feedback.
  • Implement loyalty programs and client engagement strategies.

5. Inventory & Financial Management

  • Maintain adequate stock levels for spa products, consumables, and retail items.
  • Conduct monthly inventory checks and report discrepancies.
  • Manage petty cash and spa-related expenses within allocated budgets.

Key Performance Indicators (KPIs):

  • Achievement of monthly service revenue & retail sales targets.
  • Client satisfaction (CSAT scores & Google reviews).
  • Staff productivity & retention.
  • Operational compliance and hygiene audit scores.

Qualifications & Requirements:

  • Bachelor's degree or diploma in Spa Management, Hospitality, or related field.
  • Minimum 3–5 years of experience in spa operations, with at least 1 year in a managerial role.
  • Strong knowledge of spa services, wellness trends, and retail product lines.
  • Excellent communication, leadership, and problem-solving skills.
  • Sales-oriented mindset with experience in target achievement.

Work Schedule:

  • 6 days a week (rotational shifts), including weekends

Job Types: Full-time, Permanent

Pay: ₹25, ₹37,000.00 per month

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: ₹25, ₹37,000.00 per month

Work Location: In person

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