Junior executive- Voice process

13 hours ago

Ahmedabad, Gujarat, India Medusind Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Company Description

Medusind is a leader in medical and dental billing, as well as revenue cycle management. Leveraging advanced technology and a client-focused approach, we help healthcare organizations optimize revenue and reduce operational costs. With a team of over 3,000 dedicated employees, including certified coders and experts, we provide services to more than 6,000 healthcare providers across various specialties. Operating in 12 locations across the US and India, Medusind offers innovative solutions, such as MedClarity PM and PracticeGenie EMR, ensuring efficiency and compliance in an evolving healthcare landscape.

Role Description

This is a full-time, on-site role for a Junior Executive - Voice Process, based in Ahmedabad. The role involves handling inbound and outbound calls, providing excellent customer service, and resolving client queries efficiently. Responsibilities include maintaining accurate records of communication, following up on assigned tasks, and collaborating with team members to ensure process adherence and success.

Qualifications

  • Strong verbal communication skills in English and excellent customer service abilities
  • Proficiency in maintaining accurate documentation and organizational skills
  • Team collaboration skills and a proactive approach to problem-solving
  • Basic computer skills, familiarity with CRM software, and data entry competence
  • Willingness to work in shifts if required and adaptability to a fast-paced environment
  • Previous experience in a voice process role or in the healthcare industry is a plus
  • Graduation in any discipline is preferred

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