Operations

2 days ago


Cochin, Kerala, India Black Onyx International Full time ₹ 12,00,000 per year

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About the Role

We are hiring an experienced Operations Manager to lead our manpower outsourcing, recruitment, and facilities management operations. The ideal candidate will have a strong background in hospitality or facilities management, excellent business acumen, and proven leadership skills in managing associates across Operations, Sales, and PRO functions.

Key Responsibilities

  • Manage day-to-day operations of outsourcing, recruitment, and FM services
  • Oversee associates in Operations, Sales, and PRO teams
  • Ensure compliance with SLAs, contracts, and government regulations
  • Handle key accounts to ensure client satisfaction and retention
  • Drive business efficiency, cost control, and profitability
  • Provide leadership, mentoring, and performance management for teams
  • Act as a decision-maker and solution provider for operational challenges

Requirements

  • Graduate in Business / Hospitality Management (MBA preferred)
  • 8–12 years' experience in Hospitality, Facilities Management, or Manpower Outsourcing, with 3+ years in a managerial role
  • Strong leadership, client relationship, and people management skills
  • Excellent communication, negotiation & problem-solving abilities
  • Business acumen with focus on KPIs, budgets & profitability

Key Attributes

  • Client-focused & result-driven
  • Strategic thinker with hands-on execution
  • Strong decision-maker & solution provider

Job Type: Full-time

Base Pay: From ₹1,200,000.00 per year

Benefits:

  • Health insurance


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