Insurance Operations

5 days ago

Indore, Madhya Pradesh, India Medibuddy Full time ₹ 1,50,000 - ₹ 2,00,000 per year

About the role -

We are seeking an experienced and proactive Assistant Manager to oversee the quality check process for insurance pre-policy medical assessments. The ideal candidate to have exceptional skills in data handling and presentation, be highly adaptable, and possess strong problem-solving abilities. Excellent communication skills and the ability to interact and collaborate with stakeholders are essential for driving and executing processes effectively.

Qualifications:

  • Proven experience in a quality check or related role, preferably within the insurance or healthcare sectors.
  • Strong proficiency in Excel and data presentation tools.
  • Excellent problem-solving and communication skills, with the ability to interact and collaborate with stakeholders.
  • Demonstrated leadership skills with the ability to support and motivate a team.
  • Strong attention to detail and a commitment to maintaining high-quality standards.

Key Responsibilities:

  • Assist in managing and leading the quality check team to ensure accuracy and efficiency in pre-policy medical assessments.
  • Oversee data handling processes and utilize Excel and other tools for effective data analysis and presentation.
  • Foster a disciplined and accountable team environment, encouraging continuous improvement and high performance.
  • Communicate effectively and collaborate with stakeholders to drive process execution and improvements.
  • Understand pre-policy medical reports to ensure accurate interpretation and assessment.
  • Control and closely monitor grievances to maintain them at par with the agreed SLA of the insurer.
  • Drive grievance closure within the specified TAT to ensure timely resolution.
  • Identify and resolve issues quickly to enhance process efficiency and team effectiveness.
  • Adapt to changing business needs and priorities, ensuring the team remains aligned with organizational goals.

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