Customer Care Executive
5 days ago
Revised JD for Akasa
Job Opening – Customer Support Executive (Airline Process)
Company: AKASA Airlines
Location: Turbhe (Navi Mumbai)
Employment Type: Full-Time
Compensation
For experience:-
CTC: ₹28,500
In-Hand: ₹24,000
For fresher:-
CTC: ₹23,000
In-hand: ₹ 18,500
Shift Timings
Male Candidates: Rotational Shifts
Female Candidates: Day Shifts (Any 9 hours till 8:00 PM)
Weekly Off: 1 week Off
Eligibility Criteria
Freshers or Minimum 6 months of experience in Customer Service
Key Responsibilities
Handle customer queries and complaints through calls, chats, and emails
Provide accurate information on flight bookings, schedules, and policies
Manage inbound and outbound interactions professionally
Resolve customer concerns and escalate complex cases when required
Support back-office operations such as documentation and follow-ups
Ensure high levels of customer satisfaction and service quality
Job Types: Full-time, Permanent
Pay: ₹18, ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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