L1 FM Access Engineer

1 week ago


Chennai, Tamil Nadu, India Jio Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Posted Date

14 Jul 2025
- Function/Business Area

Engineering & Technology
- Location

Chennai
- Job Responsibilities

  1. To ensure First level proactive and reactive maintenance is

    being done regularly and prioritize faults to meet SLA
  2. To handle emergencies and if required coordinate with second level

    operations and investigate faults/cause related to

    system/network problems
  3. Dealing with complaints and escalations raised by end-customer

    Operations/CC center
  4. To handle and analyze Trouble Tickets and recommend timely actions

    and solutions to Trouble Tickets when necessary
  5. To guide engineers for configurations, fault management and trouble

    shooting
  6. Proactive Problem Identification and Perform Access Database Audit
  7. Education Requirement

BE (EC/CS/IT)
- Experience Requirement

Minimum 2 Years - Maximum 5 Years
- Skills & Competencies

  1. Knowledge of core and service platforms availability as per the

    agreed SLA
  2. Ensure the usage of all processes and tools as per guidelines
  3. Location Map : Chennai

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