Customer Support Executive

2 days ago

Sikar Rd Road No Jaipur, India Envitech Solutions and Technologies Private Limited Full time ₹ 4,50,000 - ₹ 6,00,000 per year

Job Title: Customer Care Executive – Fintech

Location: Jaipur | New Loha Mandi | Harmada

Job Type: Full-Time

Job Description:

We are seeking a Customer Care Executive Male/Female to support users of our fintech platform. You will assist with account queries, transaction issues, and general product support, ensuring a seamless and secure customer experience.

Working Hours:

Work Time: 08:00AM- 05:00PM

Key Responsibilities:

Handle customer queries via calls, emails, or chat regarding payments, accounts, and transactions

Troubleshoot and resolve issues related to app usage, KYC, and transaction failures

Maintain records of customer interactions and follow up for resolution

Requirements:

Basic communication skills (English & Hindi)

Customer-first mindset with good problem-solving skills

Fresher or Prior experience in fintech or BFSI customer support is an advantage

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