Customer Support Executive

7 days ago

Guindy Chennai Tamil Nadu, India Wedtree eStore Private Limited Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job description:

Job Role: Customer Support Executive

Preferred Experience: 0 to 3 years

Qualification: Any Degree

Job Type: Full-time, Regular / Permanent

Salary: Rs 20,000.00 – Rs 30,000.00 per month

Note : Female Candidates are preferred to apply for this position.

Kindly Ensure : Hindi Language Must and Additionally Other Languages are Add on Benefit

Roles & Responsibilities:

· Respond to customer queries via phone, email, chat, or social media in a professional and timely manner.

· Provide accurate information about products, services, and company policies.

· Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

· Escalate unresolved issues to the appropriate internal teams and ensure timely follow-up.

· Maintain a deep understanding of company products/services to provide knowledgeable support.

· Gather customer feedback and share insights with the team to improve service quality.

Skill Set:

· Excellent Communication Skills (Verbal & Written)

· Active Listening

· Problem-Solving Abilities

· Product/Service Knowledge

· Solution oriented

About the Organization: Wedtree EStore Pvt Ltd is fast growing retail e-commerce company with three Business Units: (1) Prashanti Sarees – exclusive collection of sarees, (2) Wedtree Lifestyle - Indian handicrafts gifts and home décor & (3) Maatshi - exclusive range of ready mades. We work closely with Karigars/artisans in different parts of India with the intent to taking Indian made products to the world across 3 different product lines. All our 3 brands has a strong online presence (facilitating worldwide shipping) coupled with store outlets in Chennai, Hyderabad and Bangalore

Kindly contact HR - Samuel

Job Types: Full-time, Permanent, Fresher

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Life insurance
  • Provident Fund

Application Question(s):

  • Are You located in Chennai

Work Location: In person

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