Customer Support Executive

5 days ago

Guindy Chennai Tamil Nadu, India Wedtree eStore Private Limited Full time

**Job description**

**Job Role: Customer Support Executive**

**Contact : Samuel Arumugam HR - 9962396546**

**Preferred Experience**:0 to 3 years

**Qualification: Any Degree**

**Job Type**:Full-time, Regular / Permanent

**Schedule**:Day Shift

**Salary**:15,000.00 - ₹25,000.00 per month

**Roles & Responsibilities**:

- Provide accurate information about products, services, and company policies.
- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Escalate unresolved issues to the appropriate internal teams and ensure timely follow-up.
- Maintain a deep understanding of company products/services to provide knowledgeable support.
- Gather customer feedback and share insights with the team to improve service quality.

**Skill Set**:

- Excellent Communication Skills (Verbal & Written)
- Active Listening
- Problem-Solving Abilities
- Product/Service Knowledge
- Solution oriented

**About the Organization**: Wedtree EStore Pvt Ltd is fast growing retail e-commerce company with three Business Units: (1) Prashanti Sarees - exclusive collection of sarees, (2) Wedtree Lifestyle - Indian handicrafts gifts and home décor & (3) Maatshi - exclusive range of ready mades. We work closely with Karigars/artisans in different parts of India with the intent to taking Indian made products to the world across 3 different product lines. All our 3 brands has a strong online presence (facilitating worldwide shipping) coupled with store outlets in Chennai, Hyderabad and Bangalore

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

*Speak with the employer* +91 9962396546

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Application Question(s):

- Are you located in Chennai (Willing to Travel Guindy Chennai)

Work Location: In person

Application Deadline: 04/08/2025

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