client relationship executive

2 days ago

India Overseas Cyber Technical Services (OCTS) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Salary Based on Experience

(1 Vacancy)

JOB DESCRIPTION

We are seeking an experienced Client Relationship Executive to manage international voice and non-voice communication, especially with clients in the U.S., U.K., and other regions, ensuring client satisfaction and business growth through clear American English communication.

RESPONSIBILITIES

  • Develop and maintain strong, long-lasting relationships with clients across the U.S., U.K., and other international regions.
  • Manage voice and non-voice communication channels (calls, emails, chats, video conferencing) with professionalism and clarity.
  • Understand client objectives and provide tailored, result-driven solutions.
  • Maintain accurate and up-to-date records of client interactions, issues, and resolutions using CRM systems.
  • Monitor client feedback and support trends to suggest improvements and enhance service delivery.
  • Stay current with industry trends and technologies to continuously improve client engagement.
  • Respond promptly and professionally to client inquiries through multiple communication channels.
  • Develop strategies to boost client retention and satisfaction.
  • Demonstrate flexibility in working hours while managing tasks effectively and meeting deadlines.

REQUIREMENTS

  • Bachelor's degree in any discipline from a recognized institution.
  • Minimum 4 years of experience in client relationship management or similar roles.
  • Proven experience handling international clients.
  • High proficiency in American English, both spoken and written, to ensure effective communication with global clients.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and problem-solving abilities.
  • Prior experience in the IT or technology industry is a plus.
  • Capable of working independently and collaboratively.
  • Proficiency in using CRM software and platforms.

BENEFITS

  • Yearly Bonus & Increment
  • Complimentary Lunch thrice a week & Breakfast on Saturdays
  • Health Insurance policy
  • Sick days off
  • ESI & EPF benefits
  • Commuting support
  • Team building activities

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