Customer Support Associate

1 day ago

Mohali, Punjab, India KV Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Fresh graduates who possess exceptional communication skills are welcome to apply.

  • International Logistic Process
  • Excellent Communication Skills Required
  • Lucrative Incentives
  • Training will be provided
  • 5 Days working
  • Inbound Process

Responsibilities:

  • Contact potential or existing customers to inform them about services using scripts.
  • Handle inbound calls from potential customers interested in our services.
  • Provide detailed information about our products or services, addressing any questions or concerns the customer may have.
  • Understand customer needs and recommend the most suitable services to meet those needs.
  • Effectively communicate the features, advantages, and benefits of our offerings to potential customers.
  • Answer questions about products or the company.
  • Ask questions to understand customer requirements and close sales.
  • Negotiate pricing, terms, and agreements with clients to close sales and achieve revenue targets.
  • Enter and update customer information in the database.
  • Go the "extra mile" to meet sales quota and facilitate future sales.
  • Keep records of calls and sales and note useful information.
  • Prepare and submit accurate sales reports, forecasts, and other documentation as required by management.
  • Utilize persuasive selling techniques to convert inquiries into sales.
  • Conduct product demonstrations and presentations to showcase the features, benefits, and value proposition of our Services.
  • Develop a deep understanding of our services and effectively communicate their value propositions to clients.

Requirements:

  • Proven experience in a sales/customer service role is Plus.
  • Proven track record of successfully meeting sales quota over the phone.
  • Goal-oriented mindset with a drive to achieve and exceed sales targets
  • Ability to learn about products and services and describe/explain them to prospects.
  • Excellent knowledge of English.
  • Flexibility to work in shifts, including evenings and weekends.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Cool-tempered and able to handle rejection.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.

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