Analyst

2 weeks ago

Chandigarh, Chandigarh, India 0bb2bb6f-728b-4091-a2dd-5860c28b448e Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Description
Job Description: Outbound Voice – Analyst
We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them.

Key Responsibilities:

  • Make outbound calls to customers to address reported technical issues.
  • Listen actively to customers' concerns and accurately diagnose the root cause of the problem.
  • Provide clear and concise instructions to customers on troubleshooting steps.
  • Guide customers through troubleshooting processes, ensuring they understand each step.
  • Utilize various tools and resources to identify and resolve technical issues efficiently.
  • Document all interactions and resolutions accurately in the customer database.
  • Escalate unresolved issues to appropriate internal/external teams for further investigation.
  • Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome.
  • Adhere to company policies and procedures at all times.

Requirements:

  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and patient when dealing with frustrated customers.
  • Technical aptitude and ability to quickly learn and understand new technologies.
  • Previous experience in a technical support or customer service role is preferred.
  • Familiarity with CRM software and call center technology is a plus.
  • High school diploma or equivalent; additional technical certifications are a bonus.

Education: Bachelor's degree in any field is preferred.

About The Team
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

  • Quality Analyst

    1 week ago

    Chandigarh, Chandigarh, India cheap flying Fares Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Quality Analyst / Quality Auditor – Travel ProcessCompany: Cheap Flying FaresLocation: Mohali, Sector 75Employment Type: Full-TimeShifts: Rotational (24×7 Operations) with Rotational Week OffsAbout the CompanyCheap Flying Fares is a leading travel solutions provider based in Mohali, Sector 75, offering affordable flight fares and world-class...

  • FP&A Analyst

    2 weeks ago

    Chandigarh, Chandigarh, India Proelio Technologies Full time ₹ 4,00,000 - ₹ 10,00,000 per year

    Job Title: FP&A AnalystDepartment: Product & AnalyticsLocation: ChandigarhEmployment Type: Full-TimePosition SummaryWe are seeking a sharp, data-driven FP&A Analyst to support one of Hoolime's core operational teams. This is a hands-on role ideal for someone who thrives in fast-paced, execution-oriented environments and enjoys drawing insights from data to...

  • SOC Analyst

    5 days ago

    Chandigarh, Chandigarh, India AeroQube Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    SOC Analyst (Tier 2)LocationsDelhiJaipurPuneChandigarhExperience: 4 yearsCertification: Minimum CISA (required)Job DescriptionWe are hiring a SOC Analyst (Tier 2) to handle advanced security threats and incidents. You will investigate escalations from Tier 1, perform deep-dive analysis, and assist in coordinating response efforts.Key...

  • Investment Analyst

    2 days ago

    Chandigarh, Chandigarh, India Chandigarh Angels Network Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionChandigarh Angels Network (CAN) is a community of successful entrepreneurs-turned-angel-investors, dedicated to investing in promising businesses and helping them achieve growth through their expertise. Our members are leaders in the entrepreneurial ecosystem with extensive operational experience. CAN provides feedback on business plans,...

  • Analyst

    2 weeks ago

    Chandigarh, Chandigarh, India eClerx Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    DescriptionJob Title: Analyst - RecruitmentLocation: Chandigarh/MohaliAbout Us: eClerx is a leading provider of Business Process Outsourcing (BPO) services in the telecom industry. We specialize in delivering high-quality, cost-effective solutions to our clients, helping them streamline their operations and improve customer satisfaction.Job Overview: As a...

  • Financial Analyst- KYC

    2 weeks ago

    Chandigarh, Chandigarh, India eClerx Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Financial Analyst - Virtual Drive- Investment BankingShift Timings - Fixed Night Shifts | Management Level: Analyst | Location: Chandigarh/ Exp: 0-2 yrs / Immediate JoinersDate: 6-Oct-25 to 8-Oct-25 [Virtual Drive]Time: 11 am to 4 pmInterested candidates kindly share your CV on Contact: Email: About the Role: We are seeking skilled individuals with a...

  • Senior Analyst

    2 weeks ago

    Chandigarh, Chandigarh, India eClerx Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    DescriptionJob Title: Spanish Voice Senior AnalystDepartment: Customer Support / BPO OperationsLocation: ChandigarhWork Type: Full-Time (Voice Process)Shift: Rotational Night Shifts OnlyJob Summary:We are seeking a Spanish Voice Senior Analyst to join our customer service team in a dynamic BPO environment. The role involves handling inbound/outbound customer...

  • Credit Analyst

    7 days ago

    Chandigarh, Chandigarh, India VIPAR Bookkeeping Solutions Full time ₹ 3,36,000 - ₹ 4,80,000 per year

    Whatsapp Job Title: Credit Analyst – (Australian Market)Location: Onsite –Working Hours: 5:30 AM to 2:30 PM (IST)Employment Type: Full-TimeExperience Required: 2+ years in broking, credit analysis, or loan processing (preferably in the Australian market)About the Role:We are looking for a skilled and proactive Credit Analyst with broking experience and...

  • Business Analyst

    1 week ago

    Chandigarh, Chandigarh, India bebo Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Role We are seeking a highly analytical and detail-oriented Business System Analyst to bridge the gap between business needs and technical solutions. This role requires close collaboration with Product Managers, Engineers, and key stakeholders to translate complex business requirements into structured technical specifications. The ideal candidate...

  • Quality Assurance Analyst

    5 days ago

    Chandigarh, Chandigarh, India Fincor Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a highly skilled Quality Assurance Analyst to join our team. In this senior role, you will be responsible for ensuring the quality, accuracy, and reliability of our systems and processes across environment, delivery, and software migration aspects. You will contribute to shaping and promoting the Testing Practice, while providing guidance to...