IT Support Engineer

3 days ago

Mumbai, Maharashtra, India Aerem Full time ₹ 2,50,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Deliver L1/L2 support for desktops, laptops, printers, mobile devices, applications, VPN, and networks.
  • Manage incident tickets, service requests, escalations, and ensure resolution within SLA timelines.
  • Oversee user onboarding and offboarding, including account creation, access provisioning, and IT induction.
  • Install, configure, and upgrade systems, enterprise applications, and security tools.
  • Ensure smooth functioning of email, collaboration platforms, trading systems, and business-critical applications.
  • Maintain IT asset inventory, license management, and vendor coordination.
  • Escalate complex issues to L3 or vendor teams; provide both remote and on-site support as required.
  • Drive IT governance through Change, Incident, and Problem Management processes; maintain documentation and knowledge base.
  • Ensure compliance with RBI NBFC IT Framework, ISO 27001, DPDP Act, and other regulatory requirements.
  • Implement and monitor endpoint security, firewalls, IDS/IPS, patch management, encryption, DLP, and MFA.
  • Conduct periodic audits, access reviews, vulnerability assessments, and Business Continuity/Disaster Recovery drills.
  • Lead information security awareness programs, phishing simulations, and staff trainings.
  • Monitor and ensure third-party/vendor IT security compliance, especially for cloud-hosted systems.
  • Prepare and present Infosec dashboards, risk registers, and compliance reports to senior management and auditors.

Required Skills & Competencies

  • Strong understanding of Windows, Linux, and/or Mac operating systems.
  • Familiarity with network basics (LAN/WAN, DNS, DHCP, VPN, firewalls).
  • Knowledge of MS Office 365, email systems, antivirus, and endpoint security.
  • Excellent troubleshooting and problem-solving skills.
  • Good communication and interpersonal skills for end-user interaction.
  • Ability to work under pressure and prioritize multiple issues.
  • ITIL knowledge or certification (preferred, not mandatory).

Educational Qualification

  • Bachelors degree in computer science, IT, or related field.
  • Diploma or relevant certifications (CompTIA, Microsoft, Cisco, ITIL) will be an added advantage.

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