Store Manager Uttar Pradesh

4 days ago

Gorakhpur, Uttar Pradesh, India Lenskart Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role Description- We are seeking a highly motivated individual to join our team as a SM -007.
- The ideal candidate should have 1-8 years of experience in customer value maximization or related skillsets.
- As a SM -007, you will be responsible for driving customer value and maximizing customer satisfaction through effective strategies and solutions.
- You will work closely with cross-functional teams to identify and understand customer needs, develop tailored solutions, and ensure the successful delivery of products and services.
- Your primary goal will be to cultivate strong customer relationships and drive revenue growth.
Key Responsibilities- Collaborate with cross-functional teams to identify and understand customer needs, preferences, and pain points.
- Develop and implement strategies to maximize customer value and satisfaction.
- Analyze customer data and feedback to identify areas for improvement and drive innovative solutions.
- Monitor market trends and competitor activity to anticipate customer needs and stay ahead of industry developments.
- Foster strong customer relationships through effective communication and regular follow-ups.
- Collaborate with sales teams to identify upsell and cross-sell opportunities and drive revenue growth.
- Ensure the successful delivery of products and services to meet customer expectations and timelines.
- Conduct regular performance analysis and reporting to track progress and make data-driven decisions.
- Stay updated with industry best practices and emerging trends within customer value maximization.
Required

Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proven track record of driving customer value and satisfaction.
- Ability to collaborate effectively with cross-functional teams.
- Proficient in data analysis and reporting.
- Knowledge of industry best practices and emerging trends.
- Ability to adapt to a fast-paced and dynamic work environment.
- Strong organizational and time management skills.
- Proficiency in using CRM software and other relevant tools.
Education and Experience- Bachelor's degree in business, marketing, or a related field.
- 1-8 years of experience in customer value maximization or relevant skillsets.
- Experience in the XXXXX industry is desirable.
Additional Information- This is a full-time position based in XXXXX.
- Travel may be required for client meetings and industry conferences.

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