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Urgent Hiring For International Travel Process
2 weeks ago
About the Role:
We are seeking experienced and enthusiastic professionals for our Travel Voice Process team in Gurugram. The ideal candidate should have a background in travel operations with hands-on experience in invoicing, processing refunds, and handling customer queries over voice channels.
Key Responsibilities:
- Handle customer interactions over calls related to travel bookings, cancellations, and itinerary changes.
- Process refunds and travel-related invoices accurately and in a timely manner.
- Resolve client queries, complaints, and escalations with a customer-first approach.
- Collaborate with internal teams and vendors to ensure smooth service delivery.
- Maintain service levels and quality standards.
Requirements:
- Experience: 1-3 years in a Travel Voice Process role.
- Skills: Strong communication skills, understanding of GDS (e.g., Amadeus, Galileo) is a plus.
- Education: Any graduate or someone with a Travel & Tourism Certification.
- Proficiency in handling invoicing and refund processes.
- Should be comfortable with rotational shifts.
- Immediate joiners will be given preference.
To Apply: Send your resume to contact [Jemi ] ,
[Harman ]
