Lead Network Engineer
2 days ago
Job Title:
Lead Engineer – Enterprise Network Operations
Department:
Engineering and Operations
Location:
Mumbai
Reporting:
Associate Director Network Operations
Job Type:
Full Time
Shift:
Rotational Shift
PRE-REQUISITES
Technical expertise on all or either of the following platform
- Cisco catalyst and Nexus switching and wireless
- Arista switching
- HP/Aruba switching and wireless
- Meraki switching and wireless
- Mist wireless
- Infoblox DDI
- Strong troubleshooting skill sets
- Conceptually strong in the following switching and wireless technology
- HSRP/VRRP
- STP/VTP
- VSS/VPC
- Ether-Channels, Stacking of switches (IRF, Cisco Stack)
Stand-alone AP, IAP, Flex-connects, Wireless bridge
RESPONSIBILITIES
Engineers who have a passion for providing outstanding customer service.
- 24x7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setup
- Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues.
- Ticket resolution - work and resolve trouble tickets, handle ticket escalation
- Queue Management - monitor ticket queue, ensure assignment/resolution and closure
- Create Method Of Procedure and/or Standard Operating Procedure document
- Plan and execute Change Management processes
- Performance Tuning of network devices and create Service Improvement Plans
- Plan and perform firmware upgrade
- Work with hardware/software vendors to resolve problems
- Train and mentor juniors
- Act as an SME SPOC for certain network products
- Interface with customer on calls and lead technical meetings
- Assist in Root Cause Analysis (RCA)
- Provide technical inputs for weekly/monthly customer service review reports
Any additional task given to the incumbent from time-to-time based on business needs
TRAINING AND CERTIFICATION
Cisco certification and Aruba /Juniper certification will be added advantage
EXPERIENCE
Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment
EDUCATION
Bachelor in Engineering - Computers/Electronics/Communication or related field
Graduate/Post Graduate in Science/Math/IT or related streams with relevant technology experience
OTHER SKILLS
Good communication skills - written as well as verbal
- Passion to work and learn new technology
- ITIL process awareness
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