Solution Architect

DevRev

At DevRev, we're building the future of work with Computer – your AI teammate.

Computer is not just another tool. It's built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.
Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it's the only platform capable of…

Complete data unification
Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

Powerful search, reasoning, and action
Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

Extensions for your teams and customers
Computer doesn't make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn't just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It's why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

Job Description

We are seeking a highly motivated Solutions Engineer to join our pre-sales team and contribute to the design, development, and implementation of cutting-edge technical solutions for our prospective customers. In this role, you will collaborate closely with Account Executives, Product Management, Engineering Team, Solutions Architects, Customer Success, and other stakeholders to ensure that our solutions meet customer requirements and exceed expectations. You will play a pivotal role in the sales process, providing technical expertise, conducting product demonstrations, and supporting the development of technical proposals.

As a Solutions Engineer, you will work directly with customers to understand their technical needs, build custom solutions during PoCs, integrate & demonstrate DevRev Apps with with customers' existing SaaS ecosystem, and ensure a smooth transition to our implementation and customer success teams. Your ability to communicate complex technical concepts clearly and build strong relationships with customers will be essential to your success in this role

Key Responsibilities

• Provide expert technical support to the sales team, assisting with product information, addressing technical questions, and supporting solution development during the sales process.
• Conduct live product demonstrations tailored to the specific needs of prospective customers, effectively showcasing technical features, advantages, and benefits.
• Collaborate with customers to understand their technical requirements and pain points, working closely with Solutions Architects to design the most effective solutions.
• Assist in the creation of technical proposals and RFP/RFI responses, ensuring alignment with customer needs and our technical capabilities.
• Analyze competitor products and provide insights on our competitive advantages, keeping the sales team informed of market trends and competitor activities.
• Train sales teams on the technical aspects of our products and solutions, developing training materials and conducting regular sessions to ensure they are equipped with the latest knowledge.
• Build and maintain strong relationships with customers, acting as a trusted technical advisor and supporting them through the sales process and beyond.
• Create and maintain technical documentation, including case studies and technical guides, to support both sales and customer use.
• Customize solutions to meet specific customer requirements, working with engineering and product teams to deliver tailored configurations and integrations.
• Ensure a seamless transition of new customers to the implementation and customer success teams, providing detailed handover documentation and support.
• Work closely with internal teams, sharing technical knowledge and contributing to the continuous improvement of our sales engineering processes and practices.

An ideal candidate for the Solutions Engineer role would have

• Degree in Computer Science, Engineering, Information Technology, or a related field.
• 5+ years of experience in a technical pre-sales or sales engineering role.
• Strong technical acumen with the ability to understand and explain complex concepts clearly.
• Hands-on coding experience in Python/JavaScript/Typescript.
• Experience of building custom integrations with SaaS vendors' APIs (ex: Jira, SalesForce, Freshdesk, Azure DevOps, etc.)
• Proven experience in conducting product demonstrations and developing technical proposals.
• Excellent communication and interpersonal skills, with a focus on customer engagement.
• Ability to work collaboratively with cross-functional teams.
• Experience in competitive analysis and market research.
• Willingness to travel up to 30% based on client and business needs.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth's most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev