Assistant Manager

1 week ago

Hyderabad, Telangana, India Regalix A Marketstar Company Full time ₹ 20,00,000 - ₹ 25,00,000 per year

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If your profile matches the below description, please reach out to Sakshi Mahajan at or

Job Responsibilities:

  • Oversee overall planning and performance of a particular market.
  • Sales experience is preferable
  • Ownership for overall delivery of service level components, quality, and

productivity targets & indicators for a particular market.

  • Determine operational strategies for a particular market - conducting needs

assessments, performance reviews, capacity planning, and

cost/benefit analyses.

  • Actively contribute towards improving operational systems, processes, and

policies or build efficiency.

  • Establish technical specifications, and production, productivity, quality, and

customer-service standards for the particular market.

  • Long-term planning, including initiatives geared toward operational excellence.
  • Contribute to short and long-term planning and strategy for the particular

market.

  • Facilitate coordination and communication between support functions.
  • Responsive & able to build strong relationships with colleagues while focusing

on customer delight.

  • Provide leadership, mentoring, and coaching for the TL and reps.
  • Oversee and review escalations and the escalations process for the particular

market.

  • Maintain employee performance records; track and report on performance

outcomes.

  • Ownership and problem resolution.
  • Provide recommendations for product and process development based on

customer feedback and analysis of the same.

  • Contribute towards hiring and training of reps.
  • Ensure strict adherence to policies, processes, and compliance guidelines

among the team.

  • Employee engagement and retention.
  • Explore new business/revenue opportunities within the existing client base.
  • Being a key point of contact for internal and external clients.
  • Maintain track of all pending/open items (internal and external) and ensure

closure of the same within in a timely and appropriate manner.

Core Competencies:

  • Driving For Results: Challenging, pushing the organization and themselves to

excel and achieve Customer Success: Doing the right thing for customers.

  • Team Leadership: Leading others to accomplish team goals and objectives.
  • Motivating Others: Inspiring others to perform well by actively

conveying enthusiasm and a passion for doing a good job.

  • Coaching And Developing Others: Advising, assisting, mentoring and providing

feedback to others to encourage and inspire the development of work-related

competencies and long-term career growth.

  • Planning And Organizing: Effectively organizing and planning work according to

organizational needs by defining objectives and anticipating needs and priorities.

  • Conflict Management: Managing conflict between people and effectively

resolving sensitive issues.

  • Decision Making: Making good decisions in a timely and confident manner
  • Interpersonal Communication: Communicating clearly and effectively with

people inside and outside of the organization.

  • Resilient & self-: A proactive & never give up attitude
  • Business Acumen: Understanding general business and financial

concepts, understanding the company's business, and using both general and

specific knowledge to be effective.

  • Relationship Management: Build sustaining and productive relationships with

customers and stakeholders.

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