Assistant Manager

4 hours ago

Hyderabad, Telangana, India BSR & Co Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Description
  • Candidates should have prior working experience in ServiceNow Implementation projects only (Not enhancements, Managed services)
  • Knowledge & experience in development of one or more ServiceNow applications (ITSM & GRC, SECOPS, HRSD, CSM) in ServiceNow Platform.
  • Aware of best development practices during implementation & coach other team members to follow best practices.
  • Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members
  • Exposure to ITIL Framework, IT Management Tools
  • Ideal candidate should have worked on agile methodology for implementing ServiceNow application in scrum-based approach 
  • Ability to work under pressure and handle crunched timelines
  • Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork
  • Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high-performance teams and interface with all levels of the organization.
  • Knowledge & experience of integration frameworks in ServiceNow
Responsibilities
  • The ServiceNow Assistant manager will join the high performing ServiceNow implementation team, this team work only on ServiceNow implementation & transformation projects
  • The ServiceNow Assistant Manager is responsible for leading the team of 5-7 key members to implement a ServiceNow application as per client needs
  • The ServiceNow Assistant Manager is responsible for designing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond
  • The candidate will have to act as a Solution Architect/Senior developer as required in the implementation team.
  • Candidate will work on Innovative solutions to automate processes or increase efficiency, effectiveness of systems
  • Candidate will perform performance management of 4-5 developers, engage in coaching, career development as per KPMG framework.
  • Candidates will help in practice development by helping in hiring, resourcing & rewards & recognition
  • Candidate can choose one practice development function to participate in, innovation, presales, hiring or resourcing.

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