Customer service coordinator-Logistics

1 week ago


Cochin, Kerala, India SKY OCEAN FREIGHT Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Customer Service Coordinator – Logistics & Freight ForwardingKey Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely, professional manner.
  • Provide full support on shipment status, documentation, and delivery updates.
  • Coordinate with internal teams (operations, documentation, sales) for smooth service delivery.
  • Assist with sales leads and client follow-ups.
  • Maintain accurate records of client interactions and shipment details.
  • Help clients with documentation and ensure compliance with company policies.
  • Build strong client relationships and resolve issues promptly.
  • Escalate priority concerns and ensure follow-up until resolution.

Requirements:

  • Strong communication in English; knowledge of Tamil and Hindi is a plus.
  • Basic MS Office skills (Excel, Word, Outlook).
  • Good interpersonal skills and ability to stay calm under pressure.
  • Customer-first attitude and multitasking ability.
  • Minimum 6 Months of experience in logistics/freight forwarding is preferred.
  • Minimum qualification: Bachelor's degree or equivalent.

What We Offer:

  • Collaborative and growth-oriented work environment.
  • Training and career development in logistics.
  • Competitive salary + performance-based incentives.
  • Opportunity to grow with a dynamic team.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Experience:

  • Logistics: 1 year (Preferred)

Work Location: In person



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