Celigo - Product Design Manager

About the role

We're seeking a Design Manager who is proactive and unafraid to own and advocate for an iterative, design process, always driving towards finding simple, easy-to-use, intuitive and elegant solutions for complex design problems. You'll help to define and lead the overall user experience end-to-end from conducting discovery activities into the problem space through to designing the micro interactions that bring our product UIs to life.

As a Manager on the team, you'll be at the forefront of shaping our product experiences, owning and driving strategic design decisions for a significant area (or areas) of our product. In addition to your hands-on design and research contributions, you'll also have the opportunity to manage designers, fostering their career growth, ensuring clarity of direction, and elevating our overall design quality and impact.

Note: This role requires formal people leadership experience—you'll directly manage and develop designers while setting the tone for quality and team culture.

This role will reportinto the Head of UX Design, Research and Content Strategy based in the US.

Meet the Celigo UXD team

Key Responsibilities Human Centered Design:

• Create design assets including, but not limited to, customer user journeys, wireframes, visual designs, service blueprints, prototypes, and hi-fidelity detailed designs that capture and convey behaviours and design implementation details.

• Demonstrate a proven approach to discovering and mapping user needs, experiences, and customer user journeys.

• Advocate for user-centered design by prioritising user research and data-driven insights over subjective feedback, ensuring design decisions are rooted in user needs and behaviours.

• Act as a champion and advocate for good user experience, sharing best practices and demonstrating curiosity about customer needs and behaviours.

• Wear many hats—whether undertaking Design Research activities with customers, reviewing designs with the team, defining micro-interactions, or crafting UI components for our design system.

User Research:

• Ability to undertake thoughtful, iterative user research to validate product concepts and hypotheses early and frequently, with or without the support of a dedicated researcher.

• Skilled at transforming research insights into practical design solutions, determining ideal timing, and maximizing the impact of research efforts.

• Effectively utilize user research findings and usage metrics to guide and improve design decisions.

People Management:

• Provide clear guidance, inspiration, mentorship, coaching, feedback, and advocate for both craft and career development of the designers you manage. Help designers develop a wide array of hard and soft skills based on their career goals and what the team needs.

• Establish clear ways to break down, track, and communicate the work and progress of your reports, ensuring alignment with goals, product priorities, and design timelines.

• Proactively lead design feedback sessions to ensure alignment on product and customer objectives, leveraging user research insights to facilitate and promote constructive critique of design work.

• Collaborate closely with product managers, engineers, content strategists, designers, and researchers to refine, iterate on, and validate design solutions.

• Positively shape design team culture through collaboration and continuous process improvement.

Mindset and Attention to Detail:

• Balance high design standards with a practical ability to monitor work streams, helping the team stay productive and unblocked.

• Maintain a high bar for usability, accessibility (WCAG), beauty, quality, and consistency by applying best

• Help to accelerate team efficiency by improving processes and workflows within the design team and broader cross-functional teams.

• Sweat the small stuff—understand that the little details are what make people love a product.

• Be a big-picture thinker—connect the dots as part of a larger system and broader product ecosystem considering consistency and usability.

• Stay current with emerging tools and techniques, including AI-powered design tools, to optimize team workflows and amplify design output.

Qualifications

• 8 years of experience designing delightful user experiences and a portfolio showing your processes and deliverables. We are interested in learning how you approach problems and think through them.

• Minimum 3 years of formal people management experience, including performance management, goal setting, and career development for direct reports.

• Demonstrated experience creating responsive designs aligned with UX best practices. Proven ability to clearly present, justify, and defend design decisions to stakeholders.

• Experience with contributing to and consuming component-based design systems. Expertise in Figma/FigJam and related UX design, research, and rapid prototyping tools.

• Strong attention to detail, problem-solving skills, and excellent verbal and written communication.

• Significant experience designing complex B2B applications or SaaS products using agile and iterative methods founded in continuous learning.

• Strong focus on usability, efficiency, and simplifying complex problems. Solid background in information design, UX heuristics, and user-centered software design.

• Natural ability to build strong relationships within your team and across functions.Be a team player – collaborative, humble, hardworking, egoless and willing to roll up your sleeves and do whatever it takes to help others be successful.

• Confident design leader and communicator capable of navigating dynamic, ambiguous situations. Relentless driven to deliver smart, delightful solutions aligned with customer needs and company goals.

• Actively seeks and offers candid, constructive feedback with curiosity, humility, and openness.

• Takes ownership, cultivating a sense of responsibility within both the design team as well as the wider product org.

Preferred Qualifications

• Bachelor's/University degree, Master's degree in HCI or design related field, with an emphasis on user experience, interaction design, or visual design a plus.

• Experience with motion design, HTML, CSS,JS and other front-end technologies, is a plus.

• Strong understanding of how artificial intelligence (AI) and machine learning (ML) can inform design decisions, improve interactions as well as enhance and personalize experiences.

• Strong understanding of how artificial intelligence (AI) can enhance design workflows—e.g., using AIfor rapid prototyping, design system scaling, or content generation—to drive efficiency without sacrificing quality.

Why Celigo?

• Number one solution for the fourth consecutive quarter in the G2 Winter 2025 iPaaS report.

• Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2024 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI.

• Remote-first culture.

• Competitive compensation.

• High-growth, collaborative, and inclusive work environment.

• Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends.

• Generous benefits package.

• Monthly tech stipend.

• Recognition opportunities.

Key Team Members

• Jan Arendtsz - Founder and CEO

• Scott Henderson - CTO and Co-Founder

• Matt Graney - Chief Product Officer

• Susanne Soliman - Global Head of User Experience

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