Customer Care Executive

10 hours ago

Jalandhar, Punjab, India OM Visa Full time ₹ 1,44,000 - ₹ 2,16,000 per year

Job Title: Customer Care Executive

Location: Jalandhar, Punjab

Salary: per month

Job Type: Full-Time

Industry: Immigration & Visa Consultancy

Experience Required: 1–3 Years (Preferred)

Job Description:

We are seeking a motivated and professional Customer Care Executive to join our immigration consultancy team in Jalandhar, Punjab. The ideal candidate will be responsible for making outbound calls to potential clients, understanding their visa and immigration requirements, and guiding them through our services.

Key Responsibilities:

  • Make outbound calls to prospective clients to promote immigration services.
  • Follow up with leads and inquiries via phone, WhatsApp, or email.
  • Provide accurate information about visa processes (study, PR, work permits, etc.).
  • Maintain a detailed record of all interactions and follow-ups in the CRM system.
  • Handle client queries and guide them through the initial steps of the immigration process.
  • Schedule appointments and coordinate with the documentation and counseling teams.
  • Achieve daily and monthly targets for calls, conversions, and lead closures.

Requirements:

  • Proven experience in telecalling, customer service, or sales (preferably in immigration or education consultancy).
  • Excellent communication skills in English, Hindi, and Punjabi.
  • Strong persuasion and negotiation skills.
  • Ability to work in a fast-paced, target-driven environment.
  • Basic computer knowledge and familiarity with CRM tools.

What We Offer:

  • Competitive salary: 12,000 – 18,000 per month.
  • Attractive performance-based incentives.
  • Friendly and professional work environment.
  • Opportunity to grow within a leading immigration consultancy.

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