Group Manager

3 days ago

Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Group Manager - VnA Training - Pune - REF79173L_

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.

Job Description

Should have prior experience in Communication Cultural Soft Skills V&A Training both in terms of facilitation and having led a team for the said function Should have led strategic initiatives to improve business metrics CSAT NPS CES Should understand core concepts of the CCT function and provide timely innovative solutionsShould be sound and highly proficient in English Should have working knowledge of Hiring tools CEFR scale Train & Hire and PreProcess Training in the BPO industry vis a vis Language Customer service Work with the Vertical leads in providing inputs on development areas for projects initiated Provide real time support to teams working on projects Leadership & Organizational skills to prioritise projects and provide improvement feedback Strong Project Management capabilities Excellent communication marketing relationship & motivational skills Should be knowledgeable on the businesses processes Should have analytical ability and ability to understand the business impact of nos Should be able to manage multiple teams and multiple location by providing KPI and driving it Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports data and documents are in place Promote standardization by creating SOPs across CIS training Standardization Promote behavioral training programs and promote the programs in order to ensure maximum participation Should be aware of tools like Articulate Vyond Adobe Suite for creation of elearning content videos etc Should have worked on various training methodologies and have knowledge on Instructional designing Should have done Market Research & analysis on training models and know what is happening in the training industry Should have worked on Innovative projects on digital transformation for training Knowledge of various digital tools & Instructional designing mandatory

Qualifications

Graduate

Experience LevelMid Level

  • Group - IT Head

    1 week ago

    Pune, Maharashtra, India SLP Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & Key Responsibilities1. Strategic IT & Digital LeadershipDefine and execute a Group-wide IT and AI-first strategy that aligns with corporate objectives.Champion adoption of AI/ML solutions in areas like predictive maintenance, customerexperience, analytics, and automation.Continuously evaluate and deploy latest technologies, apps, SaaS platforms, and...

  • Group fixed asset accountant

    1 week ago

    Pune, Maharashtra, India Apex Group Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...

  • Group Manager

    3 days ago

    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Group Manager - Actuarial - GGY Axis - Modeling - Pune Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable...

  • Group Manager

    1 week ago

    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    REF79400K- Group Manager - Operations(Voice Process) , Australian Shifts Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10...

  • Group Manager

    3 days ago

    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    REF81753U - Group Manager - Marketing - Primary and Secondary Research. Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10...

  • Records Management Group Manager

    7 days ago

    Pune, Maharashtra, India Citi Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    The Records Management Group Manager is responsible for identifying and delivering strategic initiatives to ensure adherence to the enterprise Records Management Policy, and Standards. The overall objective is to support Citi's businesses and functions to comply effectively and efficiently, with the requirements of the Records Management Program.The Records...

  • Records Management Group Manager

    1 week ago

    Pune, Maharashtra, India Citi Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    The Records Management Group Manager is responsible for identifying and delivering strategic initiatives to ensure adherence to the enterprise Records Management Policy, and Standards. The overall objective is to support Citi's businesses and functions to comply effectively and efficiently, with the requirements of the Records Management Program.The Records...

  • Senior Group Manager

    1 week ago

    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Senior Group Manager - PTP Operations: REF66759H: MRC Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable...

  • Senior Group Manager

    1 week ago

    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Senior Group Manager - Operations Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel,...

  • Group Manager

    3 days ago

    Pune, Maharashtra, India Redaptive Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Position Summary:About Redaptive:Redaptive helps large companies modernize their infrastructure with no upfront capital. We fund and execute energy and equipment upgrades across their real estate portfolios, then measure the results so they can reinvest savings into growth. We call it Infrastructure Monetization. Our company culture is exciting,...