Senior Manager

Job Description:Senior Manager – AdministrationLocation:Noida1. Role ObjectiveThe Senior Manager – Administration will lead end-to-end administration, workplace operations, and facilities management for the Noida site. The role focuses on creating a modern, safe, efficient, and high-quality workplace experience that enables employee productivity and enhances overall employee satisfaction.2. Key ResponsibilitiesA. Administration & Facilities ManagementOversee day-to-day administration across the office, production areas, and common facilities.Ensure smooth functioning of housekeeping, security, pantry, transport, and front-office operations.Manage space planning, seating allocation, and efficient utilization of workspaces.Lead infrastructure upkeep: electrical systems, HVAC, DG, UPS, CCTV, fire safety, and access control.B. Employee Experience & Workplace Initiatives (New Focus Area)Design and implement Employee Experience (EX) programs that uplift comfort, engagement, and well-being.Introduce smart workplace solutions (digital access systems, helpdesk ticketing, self-service apps).Develop "Great Workplace Experience" standards including cleanliness scorecards, ambience audits, and service SLAs.Lead Workplace Aesthetics Enhancements : collaborative spaces, meeting room redesign, greenery/biophilic elements.Create employee convenience services such as concierge support, on-site wellness services, transportation improvements, ergonomic assessments, and cafeteria upgrades.Partner with HR to improve onboarding experience through welcome kits, guided facility orientation, and workspace readiness.Conduct Employee Experience Surveys for workplace services and implement quarterly action plans.Introduce sustainability initiatives : energy control, waste reduction, green office programs, and water efficiency projects.C. Vendor & Contract ManagementManage all key vendors for security, housekeeping, cafeteria, facility management, and maintenance.Ensure SLA/KPI governance, performance reviews, and effective issue resolution.Drive cost optimization while ensuring service quality and employee comfort.D. Compliance, Safety & Statutory AdherenceEnsure adherence to local regulations, building bylaws, statutory permits, and safety standards.Lead Fire Safety & EHS programs, including audits, safety drills, and risk assessments.Maintain documentation for compliance, health & safety requirements.E. Workplace Support ServicesOversee cafeteria operations and quality controls.Manage transport operations, route planning, and safety of employees.Drive visitor management, travel support, front desk operations, and event logistics.F. Budgeting & Cost ControlPrepare and manage yearly admin budgets, monitor consumption, and optimize costs.Ensure strict validation of invoices, vendor billing accuracy, and monthly variance reporting.G. Team Leadership & GovernanceLead and motivate the Admin & Facility Operations team.Implement SOPs, checklists, performance dashboards, and governance frameworks.Ensure timely reporting of admin metrics, cost trackers, and facility health reports.H. Business Continuity & Crisis ManagementDevelop and maintain Business Continuity Plans (BCP) for site operations.Coordinate emergency preparedness, evacuation planning, and crisis communication.3. Key Skills & CompetenciesStrong knowledge of workplace operations, facility management, and compliance.Proven experience in employee-centric administrative programs.Project management skills for space expansion, renovations, and workplace upgrades.Excellent negotiation, vendor management, and cost-control skills.High stakeholder management capability and service orientation.Agile, solution-driven, and capable of managing high-pressure operational situations.4. Qualifications & ExperienceBachelor's Degree; Master's in Administration / Facility Management preferable.10–15 years of experience in Administration & Facilities Management.Experience managing operations for a mid-to-large corporate or manufacturing site.Exposure to employee experience programs, workspace transformation, and service excellence is highly desirable.5. Key StakeholdersSite Leadership TeamHR, Finance, Security & IT TeamsEmployees & Business HeadsExternal Vendors & Facility Partners6. Success Indicators (KPIs)Employee Experience Score (Workplace Services)SLA compliance > 95%Zero major safety incidentsCost optimization targets achievedSmooth site operations with minimal escalationsSuccessful delivery of EX improvement projects