Sr. Executive

3 days ago

Ahmedabad, Gujarat, India Group Bayport Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Designation
– Sr IT Executive

Location
– Gurgaon

Job Responsibilities
Technical Support:
Provide first and second-line support to end-users (onsite and remote).

Troubleshoot hardware, software, and network, NAS issues.

Maintain and upgrade user systems (desktops, laptops, mobile devices, Windows, Mac, Linux etc).

Manage support using support and support ticket tools.

Systems & Network Administration
Assist in configuring and managing servers, routers, switches, firewalls, and other network devices.

Ensure optimal performance of company networks, including internet and intranet. Monitor system backups, antivirus software, and patch management.

Asset & Vendor Management
Maintain inventory of IT assets and software licenses.

Coordinate with external vendors for procurement and maintenance support.

Security & Compliance
Assist in implementing IT security protocols and data protection measures.

Ensure compliance with internal policies and external regulations

Project Participation
Collaborate on IT initiatives such as migrations, rollouts, or system upgrades. Document IT procedures, user manuals, and knowledge base articles.

Skills
What we require (Desired Skills and abilities)
Must be a good problem solver

Must have good communication skills(verbal & written)

Must be good with Mac, Server Setup windows/unix etc

Must have moderate level AWS/AZURE Cloud Infrastructure knowledge

Must be good with networking & IT infrastructure setup

Experience
6+ years in IT.

Educational Certifications
Bachelors/Masters Degree in IT or relevant field.

Keywords For Search
IT infrastructure, IT services management

project manager, Ticketing, Networking

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