Amazon Technical Support Associate
1 week ago
Job Summary
We are seeking a skilled and detail-oriented Amazon Technical Specialist to manage, optimize, and provide technical support for our Amazon business operations. The role requires strong expertise in Amazon Seller Central, catalog management, listing optimization, troubleshooting, and overall platform technicalities.
Key Responsibilities
- Manage and troubleshoot all technical aspects of Amazon Seller Central.
- Create, update, and optimize product listings (titles, descriptions, keywords, images, A+ content, etc.).
- Handle flat file uploads, bulk listing management, and error resolution.
- Manage inventory, pricing, and product variations effectively.
- Ensure compliance with Amazon policies, guidelines, and technical requirements.
- Resolve listing suppression, stranded inventory, and other Amazon technical errors.
- Coordinate with Amazon Support teams for case creation and resolution of issues.
- Monitor account health, performance metrics, and resolve any technical alerts.
- Assist with FBA/FBM setup, shipment plans, labeling, and technical documentation.
- Support advertising campaigns (basic technical setup, keyword uploads, reporting).
- Provide regular reporting and insights on technical performance of the account.
Requirements
- Proven experience in Amazon Seller Central operations and technical troubleshooting.
- Strong knowledge of flat file templates, bulk uploads, and listing error resolution.
- Understanding of Amazon FBA/FBM processes and requirements.
- Ability to work with Excel/CSV files for catalog and inventory management.
- Familiarity with Amazon SEO, keywords, and listing optimization.
- Good analytical, problem-solving, and communication skills.
- Ability to manage multiple tasks and resolve technical issues promptly.
Preferred Skills
- Knowledge of Amazon Ads Manager (basic campaign technical setup).
- Hands-on experience with reporting tools and marketplace management software.
- Prior experience in handling large product catalogs.
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Work Location: In person
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