Customer Support Associate

4 days ago

Greater Bengaluru Area, India Pocket FM Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Pocket FM

Pocket FM is India's leading audio entertainment platform, powering a new generation of storytelling through audiobooks, audio series, and podcasts across multiple languages. With millions of monthly active users and a vast creator community, we are redefining how content is consumed in the audio-first world

Role Overview

We are seeking a
Customer Support Associat
e with
2+ years of experienc
e in providing proactive and empathetic assistance via chat, email, and phone. The ideal candidate will be skilled in resolving customer queries, ensuring satisfaction, and consistently delivering high-quality service

Responsibilitie
s:

  • Respond to customer queries via email, chat, or phone
  • Troubleshoot issues and provide timely resolutions
  • Document and escalate complex cases when needed
  • Ensure a positive customer experience in every interaction

Requirements:

  • Prior experience in customer support is a must
  • Strong communication skills (written & verbal)
  • Problem-solving attitude and attention to detail
  • Ability to multitask and stay organized

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