Sr Specialist, EGS Revenue and Sales Operations-2

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.

The MPGS product management team is part of a global product function at the centre of payments innovation delivering leading customer experiences through our connected gateway.

As part of this remit the team is responsible for defining the strategy, and executing the delivery of, market-leading payment gateway products & value-added services to our acquirers and merchants on a global basis.

Overview

Reports to the Manager, Enterprise Gateway Service Revenue Optimization team Responsible for revenue integrity and operational execution of customer commercials Focus contract compliance and billing system coordination Alignment with internal stakeholders such as Sales, Product owners, Finance and MCBS for customer preparation and maintenance of contractual commercial obligations

Role

• Commercial Execution Team SME performing complex onboarding, configuration and maintenance deliverables to support customer readiness (e.g. customer set up, updates, pricing changes) with cross functional teams
• Analyse performance data, research trends, recognize issues and follow up on or identify resolutions Align with sales, finance, legal, MCBS, technical, and business units to ensure revenue assurance and processes operate efficiently and in compliance with regulations
• Respond to customer and help desk inquiries within the Service Level Agreement [SLA] area of expertise, provide business knowledge and technical/functional support to business units
• Maintain strong relationships with internal stakeholders and be able to assess and communicate key risks and opportunities within the business Identify opportunities for process optimization within area of responsibility; coordinate with leadership to implement improvements
• Research and resolve production billing issues and incidents; coordinate meetings between Technology, MCBS, finance and account teams to resolve open issues
• Create and maintain desktop procedures and adhere to controls around revenues and collections Perform routine training to internal teams on billing related topics
• Documentation of financial and business processes throughout the group of companies
• Create reporting including results, interpretation, trends and root causes Collaborate as needed with other business units to ensure all queries/escalations are closed off Ad hoc support for Finance, Tax and treasury activities as needed

All About You

• In terms of the performance and personal competencies required for the position, we would highlight the following: Bachelors degree in Business, Accounting, Finance or related discipline 3-6 years of experience in revenue operations, finance, or financial systems Certified Qualified Accountant preferred albeit not an accounting role
• Ability to interpret contract terms, strong verbal and written communication skills
• Experience supporting process improvement initiatives and develop procedures for implementation
• Sound project management and organizational skills
• Strong analytical skills and proficient with Excel ( VBA skills will be an advantage ) Problem solver, results oriented, innovative and strong work ethic Flexible and able to perform efficiently under tight deadlines Enthusiastic, hands on, proactive, able to work well independently and in teams