Associate Revenue Operations Specialist

3 days ago

Pune, Maharashtra, India Perforce Full time
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll be in the middle of a rewarding career at a company headed in one direction: upward.      With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world's leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.  
Position Summary The Associate Revenue Operations Specialist is responsible for supporting the renewal process, as well as license management, quotes, order processing, order fulfillment, post-sales activities, and maintaining the customer database. Additionally, the Revenue Operations Specialist focuses on serving and retaining service-level-agreements (SLA's) for existing customer bases. Essential Functions
  • Utilize Salesforce, NetSuite, and internal applications to: 
  • Process orders and issue license keys in an accurate and timely manner.  
  • Provide customer quotes, invoices, and other related information.
  • Responsible for resolving customer issues and mitigating potential attrition during the contract term.
  • Provide customers a personalized level of service that reinforces the value of Perforce. 
  • Ability to leverage CRM system for daily needs such as pulling reports, identifying gaps and recommending process improvements.
  • Communicate to management on significant 'At Risk' or 'Closed Lost' renewals of high dollar value.
  • Maintain customer information and ensure data integrity within internal systems. 
  • Support the supplier setup process, including execution of supplier due diligence forms and other necessary documents as required by the customer. 
  • Other related duties, as assigned. 
Required Education, Skills, and Experience
  • Fluent in English Language.
  • Bachelor's Degree, preferably in Business Administration, related program, or equivalent experience.
  • Excellent written and oral communication skills.
  • 2+ years in a customer service support role or order processing environment.
  • Previous software or technology company experience preferred. 
  • High attention to detail and proven ability to deliver accuracy across multiple tasks simultaneously. 
  • Experience in analyzing business/ operational data to identify trends and variations in results.
  • Understanding of Revenue Operations and Customer Service Support.
  • Salesforce experience preferred.
  • Experience with MS Office applications (Excel, Word, Powerpoint).
  • NetSuite experience a plus.
  • Exceptional customer service and diplomacy skills.
  • Proven ability to manage a large case load and prioritize incoming activity
Come work with us Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.   If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today  
Please click here for: EOE & Belonging Statements | Perforce Software
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Associate Revenue Operations Specialist

    1 day ago

    Pune, Maharashtra, India Perforce Full time

    Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll...

  • Associate Revenue Operations Specialist

    3 days ago

    Pune, Maharashtra, India Perforce Software Full time

    Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll...

  • Revenue Associate in Training

    7 days ago

    Pune, Maharashtra, India Atica Hospitality Full time

    About Role:As a Revenue Associate in Training, you will play a crucial role in optimizing hotel performance and driving revenue growth. Your responsibilities will revolve around executing various strategies to ensure seamless operations and effective revenue management.Key Requirements:Pricing Updates: Implement timely pricing updates based on market...

  • Revenue Associate

    3 days ago

    Pune, Maharashtra, India NielsenIQ Full time

    Job Description Position Summary:The Billing Associate at NIQ will be part of the Global Finance Operations – within our Global Billing team, focusing on the meticulous administration, evaluation, and validation of sales contracts to facilitate revenue recognition and establish billing schedules in accordance with both global and regional protocols....

  • Revenue Operations Specialist

    20 hours ago

    Pune, Maharashtra, India Multiplier Full time

    About usThe global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress at scale. Multiplier is at the forefront of this change.We're building a world without limits, where ambitious businesses of any size can look beyond borders to build their global dream teams.We empower companies with the tools and...

  • Revenue Operations Specialist

    2 weeks ago

    Pune, Maharashtra, India, Maharashtra Multiplier Full time

    About usThe global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress at scale. Multiplier is at the forefront of this change. We’re building a world without limits, where ambitious businesses of any size can look beyond borders to build their global dream teams.We empower companies with the tools and...

  • Sr. Associate Operations Specialist- Order Management

    21 hours ago

    Pune, Maharashtra, India Coupa Full time

    Pune, IndiaG&A - Finance - Revenue/Mid Level/OnsiteCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the...

  • Billing & Revenue Specialist

    5 days ago

    Pune, Maharashtra, India NielsenIQ Full time

    Job Description Position Summary:The Billing & Revenue Specialist at NIQ  will be part of the Global Finance Operations – within our Global Billing team, focusing on the meticulous administration, evaluation, and validation of sales contracts to facilitate revenue recognition and establish billing schedules in accordance with both global and regional...

  • Sr. Associate Operations Specialist- Order Management

    19 hours ago

    Pune, Maharashtra, India Exari Systems Full time

    Apply for this JobCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and...

  • Sr Specialist, EGS Revenue and Sales Operations-2

    2 weeks ago

    Pune, Maharashtra, India Mastercard Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Sr Specialist, EGS Revenue and Sales Operations-2 Overview:Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial...