Analyst- Billing

2 weeks ago

Bengaluru, Karnataka, India AECOM Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Company DescriptionJob DescriptionResponsibilities & Duties
  • Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
  • Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
  • Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
  • Participate in governance meetings with Operations Team and/or clients.
  • May perform other moderately complex periodic and adhoc tasks as assigned by the Billing Team Leader or Billing Manager.
  • Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time.
  • Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
  • Perform transition-related activities such as process training & desktop procedures creation.
  • Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience.
  • Participate in audit-related activities.
  • Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures.
  • Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
  • Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed.
  • Perform various billing tasks in compliance with service level agreement, process, policies, and procedures.
  • Manage complex billing transactions and perform quality review of invoices.
  • Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately.
  • Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
  • Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
  • Assist junior team members to address process related concerns.
Qualifications
  • Bachelor's degree in finance & accounting or any Business-related course.
  • 4-5 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
  • Excellent communications skills in both written and spoken English.
  • Intermediate to Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
  • Advanced knowledge and understanding of accounting standards and procedures and internal controls.
  • Experience working with ERP, i.e. Oracle Systems or SAP is preferred.
  • Previous experience in process migration/transition is preferred.
  • Experience working in Shared Services or BPO is preferred.
Additional Information
  • Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
  • Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
  • Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
  • Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
  • Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)

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