Voice & Chat Support - Fresher
3 days ago
Roles and Responsibility
- Handle customer inquiries and resolve issues via voice and chat support.
- Provide excellent customer service and ensure satisfaction.
- Work effectively in a team to achieve common goals.
- Develop and maintain knowledge of products and services.
- Identify and escalate complex issues to senior team members.
- Maintain accurate records of customer interactions.
Job Requirements
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changes.
- Strong analytical and critical thinking skills.
- Proficient in using technology and software applications.
- Ability to build strong relationships with customers and colleagues.
- Willingness to learn and grow with the company.
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