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Inside Sales Specialist

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Delhi, Delhi, India Savino Del Bene Full time US$ 60,000 - US$ 80,000 per year

Key Responsibilities:Customer Relationship Management: Develop and maintain strong relationships with existing and potential clients, ensuring their needs are met and expectations are exceeded. Sales Process Management: Manage the sales cycle from initial contact to close, ensuring accurate documentation and timely follow-up. Customer Service: Provide excellent customer service, handling inquiries, addressing concerns, and resolving issues in a timely and professional manner.

Quotation and Pricing: Prepare and submit competitive quotes, understand pricing structures, and negotiate contracts with clients and carriers. Operations Coordination: Collaborate with internal teams (operations, documentation, customer service) to ensure smooth execution of shipments and meet customer expectationsSales Reporting: Track sales activities, generate reports, and analyze performance data to identify areas for improvement. Market Research: Stay informed about market trends, competitor activities, and new business opportunities.

Documentation: Ensure accurate and timely completion of all necessary documentation for shipments. Required Skills:Excellent communication, interpersonal, and negotiation skills. Strong understanding of freight forwarding processes, terminology, and international shipping regulations.

Ability to manage a sales pipeline and track sales activities. Proficiency in using CRM software and MS Office applications. Ability to work independently and as part of a team.

Strong problem-solving and analytical skills. Desired Experience:Experience in freight forwarding, logistics, or related industries is preferred. Previous experience in sales or customer service roles would be beneficial.

Familiarity with international trade and customs regulations.