Assistant Manager

1 week ago

Bengaluru, Karnataka, India Bajaj Finance Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Purpose

This position is open with Bajaj Finance ltd.

Duties and Responsibilities

- Responsible for Field Debt Collection of Credit Card in the respective location.
- Personal Visit to high POS and Critical customers.
- Identifying the Collection Agencies in the respective Location for Capacity building.
- Managing Agencies and Collection Executives of Agency.
- Ensuring timely allocation in automated or manual environment.
- Delivery of Critical Collection Performance metrics in the location for Cards.
- Ensuring legal guidelines are complied for entire collection structure in letter and sprits.
- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
- Ensure adherence to the Code of Conduct.
- Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
- Handle customer issues escalations.
- Ensuring documented feedback and action taken on all cases in soft buckets.
- Ensuring adequate Feet on Street availability bucket-wise / segment-wise.
- Report for support on mechanism for legal / police issues.
- Ensuring audit queries are complied with, ensuring corrective and preventive action.
- Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location.

Required Qualifications and Experience

- Demonstrated success & achievement orientation.
- Good communication skills.
- Negotiation Skills
- Strong bias for action & driving results in a high performance environment.
- Demonstrated ability to lead from the front.
- Good Interpersonal skills.
- Working knowledge of computers.

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