Field Service Engineer

Job Description

Summary

Fully proficient service professional, managing a complex customer service area through leadership and development of team (field engineers, biomedical technicians, field technicians). Creates an environment to achieve ultimate customer loyalty. Provides leadership in setting and achieving assigned goals in the profitable installation, maintenance, and repair of GEHC products (with a focus on Medical X-Ray and/or MRI systems), and the growth of the service contract base.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Position requires candidate to be based in Kota Bharu, Kelantan

Essential Responsibilities:

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Completing Preventative Maintenance and Field Modification Instructions.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• May include training of clinical staff on designated equipment.

Desired Characteristics:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Ensure timely dispatch closure (if applicable).
• Ensure completion of all field modifications instructions (FMIs) within prescribed timeframe (if applicable).
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
• Ability to show self-initiative & motivation and to work independently with minimum direction.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.

Qualifications/Requirements:

• Diploma / Bachelors Degree in Biomedical Engineering, Electronic & Electrical or equivalent.
• Prior hands-on experience with Medical X-Ray and/or MRI systems is highly preferred.
• Technical and analytical skills, with minimum 1-year field services experience.
• Good verbal and written communication skills in local language as well as English.
• Ability to work independently with minimum direction.
• Shows Initiative and motivation.
• Plans and organizes work effectively.
• Excellent communication skills, listening skills, and interpersonal skills.
• Willingness to work during off-hours when there is an urgent and critical equipment issue. This will be balanced among the service team members.

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Position requires candidate to be based in Kota Bharu, Kelantan

Additional Information

Relocation Assistance Provided: No

Locations - Location:

Remote, Selangor, Malaysia, 99999

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