IS Operations Manager

6 days ago

Bengaluru, Karnataka, India ABB Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position - IS Operations Manager - Operational Technology Service Onboarding Support

This Position reports to: IS Dep Manager-Ops Technology&Business

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.The work model for the role is: #LI hybrid

This role is contributing to the Security Risk and Compliance Organization Globally. Main stakeholders are Security teams, Information Systems teams across global services and business areas.

You will be mainly accountable for:

  • Fulfilling the service requests in the agreed Service Level Agreements (SLAs) and collaborating with IS Service Owner to define the domain service catalog.
  • Reviewing SLAs and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.
  • In the scope of this position is the accountability for the facilitation and coordination for onboarding additional sites deploying the OT-IDS Solutions (e.g. Claroty, Nozomi) and tooling as part of our OT Security services across ABB. This includes OT Asset Management, OT Vulnerability Management and OT Incident Reporting. While these services are not business critical as in downtime directly impacting our production, but it does impact on our OT Security visibility.
  • The focus for this position is on the process part of the onboarding of sites.
  • Responsible to facilitate and coordinate the onboarding of new sites, this includes the onsite deployment of the OT-IDS sensors integration in the central management console.
  • Responsible to maintain the onboarding process and ensure it is optimized based on our learnings.
  • Responsible in collaboration with the businesses to maintain the onboarding pipeline.

Qualifications for the role (Mandatory)

  • 10+ years of experience in project/program management.
  • Preferable experience with or exposure to IT/OT security.
  • Bachelors degree in Computer Science or related field (preferred).
  • Excellent communication and presentation skills, possessing confidence when engaging senior stakeholders.
  • Strong global experience, especially in collaborating with distributed teams on security topics.
  • One or more of the following certifications would be preferred: PMP, CAPM, PMI ACP, ITIL.

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