Manager - India Incident Management

3 days ago


Thiruvananthapuram, Kerala, India Equifax Full time

Equifax is where you can power your possible. We seek individuals to achieve their potential, develop new skills, and collaborate with bright minds. The Technology Operations Resilience Center – Incident Management Supervisor will lead a team providing 24x7 support for Event and Incident Management of all Equifax applications and infrastructure. The primary goal is to identify and mitigate incidents proactively. This role requires partnership with business sponsors, project managers, application support, networking, system administrators, and business owners.

What You'll Do

  • Lead and manage a team of Incident Coordinators / Managers in India.
  • Monitor Equifax Applications and Infrastructure.
  • Perform initial analysis of alert events and guide the team in determining next steps.
  • Ensure the team performs basic System Administration tasks to provide Level 1 NixSA and WinSA services.
  • Lead and participate actively in Incident Management bridge lines and chats. Oversee the team's coordination of low-priority issues, ensuring proper team engagement, incident investigation progress, timely resolution, and accurate documentation.
  • Oversee fault handling and escalation (identifying and responding to faults, liaising with 3rd party suppliers, and handling escalation).
  • Ensure 24x7 support coverage with team shift management across time zones.
  • Provide an "eyes on glass" presence, ensuring immediate identification of system degradation or failure, and guide the team in the same.
  • Provide the team with tools, training, and guidance to react to alerting, provide first-level analysis, and perform mitigation actions.
  • Manage communication with external customers during overflow situations.
  • Mentor, train, and develop Incident Coordinators, fostering a high-performing team environment.
  • Conduct performance reviews and provide feedback to team members.
  • Ensure adherence to ITIL Incident Management processes and Equifax policies.
  • Drive continuous improvement initiatives within the team and the incident management process.

What Experience You Need

  • A Bachelor's Degree in a Technology field OR 5+ years of equivalent work experience.
  • English (B2+).
  • High School Diploma.
  • 3+ years of experience in Incident Management or a related field.
  • 2+ years of experience in a supervisory or team lead role.
  • Experience managing a team in India or remotely.

What Could Set You Apart
Experience in any of the following technologies:

  • ServiceNow
  • PagerDuty
  • Datadog
  • SolarWinds
  • GCP
  • Statuspage
  • Experience with performance management and team development.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential.

Equifax is an Equal Opportunity Employer.



  • Thiruvananthapuram, Kerala, India UST Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    9 - 12 Years2 OpeningsTrivandrumRole descriptionJob DescriptionRole: Incident & Request Manager – Non-Production EnvironmentsRole OverviewThe Incident & Request Manager will lead the incident response and request management functions across all non-production environments (Dev, QA, UAT, Performance). This role acts as the escalation point for...


  • Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:● Lead a 20+ member team managing implementations across the US, UK, and AUSregions.● Oversee the full lifecycle of Aeka implementation projects, including planning, resourceallocation, execution, and post "Go live" support● Manage and monitor end-to-end image migration efforts from legacy imaging platforms toAeka, ensuring accuracy...


  • Thiruvananthapuram, Kerala, India Armada Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    LocationThis role is office-based and can be performed from Trivandrum, Kerala, India. What You'll Do (Key Responsibilities)IT Support & OperationsRespond to IT helpdesk requests from global personnel.Oversee onboarding and offboarding processes within your region.Manage end-to-end corporate asset lifecycle, including purchasing and tracking of corporate...

  • Project Manager-India

    2 weeks ago


    Thiruvananthapuram, Kerala, India RWDI Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Department:Project Delivery - Zone 13Employment Type:Permanent - Full TimeLocation:Trivandrum, INDDescriptionProject ManagerTrivandrumRWDI is a global engineering consulting firm, that brings our wide range of experience and skills together to develop a better, holistic solution for our clients. We share a fundamental dedication to earning the trust and...

  • L3 SOC Manager

    1 week ago


    Thiruvananthapuram, Kerala, India UST Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    7 - 9 Years1 OpeningTrivandrumRole descriptionRole Proficiency:Effectively lead a medium size unit / shift / sub-team / customer engagement within a larger Shared Services team; delivering cyber security monitoring and triage activities for our global customers. Assist SOC Manager (B3/C1) in larger responsibilities. This role is in the management stream and...

  • Deputy Manager

    3 days ago


    Thiruvananthapuram, Kerala, India Adani Ports and SEZ Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    ResponsibilitiesRoles & ResponsibilitiesDesign, Plan and implement IT infrastructure and Data centers, including the operational areas like Jetty, Yard, Facilities etc. This includes preparation of BOQ, AMCs and vendor management. Managing the subordinates and their performance evaluation based on key result areas and key performance indicators, Provide for...

  • Manager Marketing

    18 hours ago


    Thiruvananthapuram, Kerala, India Lighthouse Mall Management Company Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionLighthouse Mall Management Company Pvt Ltd specializes in providing comprehensive mall development and consultancy services. The company excels in projects ranging from the creation of retail-real estate properties to the repositioning and operational management of shopping centers. Leveraging expertise in market research, financial...

  • Project Manager I

    2 weeks ago


    Thiruvananthapuram, Kerala, India UST Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Enterprise Release Manager (Production Releases) plays a critical role in ensuring smooth, controlled, and reliable delivery of application and infrastructure changes into production environments. This position oversees end-to-end release management processes, ensuring quality, governance, and coordination across multiple teams and stakeholders. The role...

  • Deputy Manager

    2 weeks ago


    Thiruvananthapuram, Kerala, India Kims Healthcare Management Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    1. Referral Management & CoordinationIdentify and develop strong relationships with referring doctors, hospitals, and diagnostic centers.Serve as the key point of contact for transplant-related patient referrals (liver, kidney, heart, lung, pancreas, etc.).Coordinate patient transfer, pre-evaluation, and admission processes with the transplant coordination...

  • Manager II

    7 days ago


    Thiruvananthapuram, Kerala, India UST Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Years1 OpeningKochi, TrivandrumRole descriptionRole Proficiency:Owns overall support and provides expert consultancy to support team members and leads in the area of specialization; ensures process level and customer level complianceOutcomes:Promote technical solutions which support the business requirements within the area of expertiseEnsures IT...