Change Coordinator

16 hours ago

Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Change Coordinator

Responsibilities:


• Primary point of contact with Clients and Operations regarding change requests to existing lines of business.

• Responsible for tracking receipt of change requests from stakeholders, internal and external.

• Responsible for documenting business requirements, for use by Clients, Operations and Technology.

• Act as liaison with Clients, Operations and Technology for any technical/program requirements.

• Responsible for concurrently coordinating change requests varying in degree of scale, scope, and complexity.

• Work with clients, operations, and technology, as required, to ensure timely responses to change requests to enable quoting to the business for approval.

• Assist operations with cost, pricing, opportunity, and workflow analysis.

• Document change requests and updates to change requests, as required.

• Attend all change request meetings as required.

• Review and assist with development and streamlining of current Workflows with the PMO team.

• Updating and collection of existing Operational documentation (i.e., Call flows)

• Other duties and functions as assigned.

Requirements:


• College/University degree preferably in project/change management considered an asset.

• 2-3 years' experience in finance industry in projects/operations related environment

• Read and speak English (and French, if applicable) fluently

• Strong interpersonal & communication skills, both written and oral

• A strong desire to learn, grow and willingness to take on new challenges.

• Strong ability to work in a high-pressure environment and to multi-task.

• Highly flexible on work schedule, motivated, punctual, dependable

• Strong time management skills along with well-developed analytical, critical thinking and problem-solving skills

• Excellent team player but able to work independently.

• Experienced with working in a task and goal-oriented team focus environment.

• Knowledge of Microsoft Project, Visio, Word, Excel, Power Point, and SharePoint

• Good understanding of all company policies, standards, and procedures as they pertain to change management.

Experience LevelEntry Level

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