Change Coordinator

3 days ago

Chennai, Tamil Nadu, India NTT DATA North America Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Responsibilities:


•    Primary point of contact with Clients and Operations regarding change requests to existing lines of business.

•    Responsible for tracking receipt of change requests from stakeholders, internal and external.

•    Responsible for documenting business requirements, for use by Clients, Operations and Technology.

•    Act as liaison with Clients, Operations and Technology for any technical/program requirements.

•    Responsible for concurrently coordinating change requests varying in degree of scale, scope, and complexity.

•    Work with clients, operations, and technology, as required, to ensure timely responses to change requests to enable quoting to the business for approval.

•    Assist operations with cost, pricing, opportunity, and workflow analysis.

•    Document change requests and updates to change requests, as required. 

•    Attend all change request meetings as required.

•    Review and assist with development and streamlining of current Workflows with the PMO team.

•    Updating and collection of existing Operational documentation (i.e., Call flows)

•    Other duties and functions as assigned.

Requirements:


•    College/University degree preferably in project/change management considered an asset.

• years' experience in finance industry in projects/operations related environment

•    Read and speak English (and French, if applicable) fluently

•    Strong interpersonal & communication skills, both written and oral

•    A strong desire to learn, grow and willingness to take on new challenges. 

•    Strong ability to work in a high-pressure environment and to multi-task.

•    Highly flexible on work schedule, motivated, punctual, dependable

•    Strong time management skills along with well-developed analytical, critical thinking and problem-solving skills

•    Excellent team player but able to work independently.

•    Experienced with working in a task and goal-oriented team focus environment.

•    Knowledge of Microsoft Project, Visio, Word, Excel, Power Point, and SharePoint

•    Good understanding of all company policies, standards, and procedures as they pertain to change management.

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