Jr Customer Service Executive
1 day ago
Major Responsibilities*
- Providing L2 and L3 Support and ensure NW and system uptimes
- Interlocks and coordination with cross functional teams for issue resolution.
- Handling the escalated customer and SD related issues and providing L2 and L3 support.
- Network Major event handling and tracking with regular update on resolution
- Network level restoration
- Extending support for IOR execution and new augmentation
- Presenting the network/system performance to the management
- Vendor Management and vendor performance evaluation
- EMS/NMS Server upgrade ,performance monitoring & user management.
Qualification Necessary requirement
- Degree in ECE/EE or BCA/MCA or equivalent from any recognized institution/university
- Certification in any specialization will be added advantage
Experience Necessary requirement
1 to 2 years of experience in the transmission.
Skill Requirements(Top 5) -
- Include Skills requirement in Domain, Leadership and Behavioural
- Very good knowledge in SDH/DWDM/OTN technologies
- Familiar in troubleshooting OSP/ISP/Infra issues
- Hands on SDH/DWDM/OTN equipment''s like Alcatel/NEC/Huawei/ECI/Tejas, Adva /Cisco/Ciena EMS/NMS
- Good concepts in NW design, DCN and Sync deployment
- Can handle team size of 5-8 and proactive in approach
- Good interpersonal & communication skills.
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