Tatras Data

1 week ago

Delhi, Delhi, India Tatras Data Services Pvt Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title : IT Support (Full-Time). Location : Delhi. Required Experience : 3+ Years. Job Summary : We are seeking an experienced IT Support Executive to maintain, upgrade, and manage our company's software, hardware, and networks. The ideal candidate will possess strong problem-solving skills, demonstrate resourcefulness, and ensure the smooth and efficient operation of our technology infrastructure. Key Responsibilities :

  • Install, configure, and maintain software, hardware, and networks on local and remote servers, as well as user machines.
  • Monitor system performance and promptly troubleshoot issues, both remotely and locally.
  • Ensure the security and efficiency of IT infrastructure.
  • Automate routine tasks through scripting (PowerShell for Windows, Shell scripting for Linux).
  • Manage multiple cloud platforms such as Jira, JumpCloud or other MDM solutions, O365, and Google Workspace.
  • Conduct asset management and maintain accurate inventory tracking.
  • Prioritize tasks and effectively manage support tickets.
  • Maintain knowledge and apply best practices related to network and information security.
  • Handle IT procurement processes and manage vendor relationships.
  • Oversee the onboarding and offboarding processes for team members.
  • Facilitate audit responses and coordinate to close audit findings promptly.
  • Schedule and conduct regular assessments to test control effectiveness and efficiency.

Requirements :

  • Proven experience as a Desktop Support Engineer, IT Support Engineer, or similar role (3+ years).
  • Strong proficiency in Windows, Ubuntu, and MacOS operating systems.
  • Experience managing cloud platforms, network configurations, and patch management.
  • Knowledge of system security practices, including endpoint protection, data backup, and recovery.
  • Excellent problem-solving and troubleshooting skills.
  • Effective communication skills with conversational-level proficiency in English.

Preferred Qualifications :

  • Experience with security control frameworks such as SOC 2 and ISO 27001.
  • Administration experience with Atlassian products, particularly Jira ITSM.

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