Planning CoE Tech Support

Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special.

About the role

The Planning CoE Tech Support team member is accountable for providing 1st Line Support and promoting Continuous Improvement for SAP IBP business users, working within the Planning Center of Excellence (CoE), collaborating with CoE Global Process Owners (GPO) and Subject Matter Experts in the regions, as well as engaging with Haleon SAP support and Product Management Teams.

This role sits within Supply Chain Tech team and works closely with the Business to address current support issues and future product needs.

Key responsibilities

• Accountable for resolving simple process and system queries from the end-users
• Accountable for performing simple changes in IBP (Planning Views, Dashboards) in conjunction with CoE GPO team, or informing Product Management Team of business requirements to be discussed for Product Backlog or Customer Influence.
• Identifying and correctly routing Incidents to the right support organisation, raised by end-users.
• Identifying and translating end-users queries related to IBP Process for the CoE GPO team to answer.
• Supporting Product Management Team on communicating and testing SAP IBP solutions changes due to quarterly releases.

Qualifications and skills

Essential

• Minimum 5+ years of experience in demand planning or supply planning processes with SAP Solutions (APO and IBP)
• Knowledge of planning processes
• Experience of working with business end users as well as support teams.
• Knowledge of SAP ERP (ECC, APO or S/4 HANA)
• Excellent stakeholder engagement skills

Preferred

• Application deployment and support experience
• Ability to communicate on deep technical terminology as well as business level and to translate between them
• Excellent interpersonal, influencing, negotiation and problems solving skills with ability to contribute fully to cross functional teams.
• Dynamic, flexible, team player and results-driven
• SAP certification in IBP

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Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We'll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.